Janice Yapit Avelino

Janice Yapit Avelino

$4/hr
I am an experience Customer Service Representative for 2 years, handling chat, email and calls.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
32 years old
Location:
San Pedro, 4A, Philippines
Experience:
2 years
About

TECHNICAL SKILLS

  • Email Management/Filtering
  • Booking appointments with clients
  • Following up with clients/customers (sending thank you and other reminder emails)
  • Receptionist duties (answering occasional calls)
  • Calendar Management
  • File Management (organizing files using Dropbox etc)
  • Database building (eg. updating email)
  • Research on certain topics for blogposts, newsletters or others
  • Hotel and Flight Booking
  • Creating basic reports (reports on weekly tasks, deliverables, sales)
  • Preparing Slideshows (Powerpoint Presentations)
  • Liaison between you and other team members
  • Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
  • Manage and update Social Media Accounts
  • Answering support tickets/live chat (with the use of Zendesk and Intercom)

Operating Systems: Windows

Applications: MS Office, Zendesk, Intercom, Bliss, Windows Movie Maker, Slack, Zoom, Skype, Dropbox, Google Drive

PERSONAL SKILLS

  • Excellent communication skills
  • High level of maturity and sense of responsibility
  • Sound time management skills
  • Highly resourceful, objective and reliable
  • Ability to work in a team driven environment
  • Ability to multi-task and works well under pressure
  • Ability to work independently or as a part of a team
Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.