Jayson Balanon Quilondrino

JAYSON B. QUILONDRINO Junction, Upi, Gamu, Isabela-(- Core Competencies: ● Administrative Tasks ● Attention to Detail ● Commitment to Quality ● Leadership Education: Tertiary Brigham Young University Hawaii Bachelor of Science: Exercise Science (Health and Wellness) Minor: Information Technology December 2015- To date SSTI- Ilagan Associate Degree in Information Technology (IT) June 2008-April 2011 Secondary Saint Ferdinand College June 2005-March 2007 Primary Camp Melchor F. Dela Cruz June 2002-March 2003 Work Experience: Office Clerk Polynesian Cultural Center: Sales & Marketing July 2017-April 2018 ● Demonstrated interest in customers by carefully listening for their key concerns and resolving their problems ● Effectively handled irate customers and complaints in a friendly, patient manner ● Balanced cash drawer with consistently high level of accuracy Line Lead/Area Lead JAYSON B. QUILONDRINO Junction, Upi, Gamu, Isabela-(- Polynesian Cultural Center: Island Buffet Restaurant March 2017-June 2017 ● Served almost 1500 guest everyday ● Direct assembly line worker to maximize productivity and quality ● Fill out required paperwork ● Set up the production line Server Polynesian Cultural Center: Island Buffet Restaurant November 2015-March 2017 ● Entertained customers by performing Polynesian musical numbers ● Communicated with customers and met their needs ● Maintain safety and cleanliness in dining room area Customer Service Representative Convergys: BestBuy (CITI BestBuy Card) January 2015-June 2015 ● Helped process customers transactions in adjusting their account annual percentage interest rate. ● Receive inbound calls from customer regarding their card accounts. ● Manage customer account to freeze, open and close account ● Identify and escalate issues to supervisors/management staff ● Maintain detailed records of contacts ● Manage large amounts of inbound calls in a timely manner ● Identify members’ needs, clarify information, research issue and provide solutions using available systems Data Encoder Local Government Unit of Ilagan February 2011-Nov 2011 ● Debugged system error ● Edited typographical error of employees ● Backed-up confidential documents weekly Personal Information Date of Birth: April 23, 1991 Place of Birth: Cabagan Isabela Civil Status: Single Age: 27 Height: 5’4 Religion: The Church of Jesus Christ of Latter-day Saints JAYSON B. QUILONDRINO Junction, Upi, Gamu, Isabela-(- Citizenship: Filipino