Jean David

As a Team Leader

• I monitor the agent progress to make sure everyone is productive.

• Giving them an exact task or quota base on the number of hours they work on the company.

• Creating module and manuals for our training guide.

• Accepting the supervisor calls from our agent. Make sure every customer are happy and ready to provide a positive review base on their customer experience.

As a Virtual Assistant

• Manage all the tasks given within a day

• Provide accurate details and maintain all the files in sequence.

• Gain more knowledge and help the company to grow.

• Sending a daily report to the client. 

Customer Service

• Assists all the customer for any concern that they have.

• Provide the return and refund base on the company policy

• Make the customer happy and gain more positive feedback from our social media.

• Manage all the order using the platform (Shopify, Seller Central, eBay, etc)

Order Processing

• Process the orders using Dropified or Oberlo

• Process manual order by using the export orders in Shopify and send it to our supplier

• Manual Tracking upload using the tracking number from our supplier

• Negotiating the price to our supplier and finding the best supplier with cheaper but quality products (Dropshipping)

Collection Agent

• Call the customer to make sure they account to be outstanding and out of the collection.

• Offer to wave some of the late fees to encourage the customer to pay their debt.

• Educated them about the credit score for paying their balance.

• Help the customer to settle their account by providing some installment fee.

Dispute Agent (PayPal and Stripe Chargeback)

• Checking all the number of disputes

• Send appropriate evidence to win the chargeback. 

• Record all the emails from the customer as evidence.

• Email and solve the case as much possible to customer close the case.

• Creating a report for win and loss cases.