Jenny Amolong

PROFESSIONAL EXPERIENCES:

TaskUs, Chateau Ridiculous

• Email Support Specialist - Teammate | UBER SSA Tier 1 Aug 2016
• Email Support Specialist - Teammate | UBER SSA Tier 2 Nov 2016
• Email Support Specialist - Teammate | UBER - UKI DL1           Mar 2017
• Customer Support Representative     | UBER -UKI Voice Aug 2018

Prime Responsibilities :

• Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT

• Build customer relationships as part of the sales process

• Manage and take ownership of the resolution process for all customer related issues

• Inform member of current promotions and new or updated products

• Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.

• Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.

• Customer Care Representative | IBEX Global Solutions                           Year 2013 to Jan 2015

Prime Responsibilities :

• Customer service representatives typically do the following:
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Customer service representatives answer questions and resolve problems. When the customer has an account with the company, a representative will usually open the customer’s file in the company’s computer system. Representatives use this information to solve problems and may make changes to customer accounts, such as to update an address on file or cancel an order.
• They also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints. In the event that the representative does not know the answer to a question or is unable to solve a specific problem, a supervisor or other experienced worker may help.
• Many customer service representatives answer incoming calls in telephone call centers, which are increasingly called customer contact centers. Others interact with customers face to face or by email, live chat, or other methods. Some workers specialize in a particular mode of communication, such as voice, email, or chat, but others communicate with customers through more than one contact channel. For example, voice agents, who primarily deal with customers over the phone, may respond to email questions when there is downtime between calls.