Hi, I'm Jerlinda Buhayan. I have 2 years and 8 months experience in BPO industry (Inbound and outbound, email handling and chat support as well as ticketing and support), 3 years experience as a Virtual Assistance/Customer Service Representative and 1-year experience as an eBay account manager.
These are some of my Experience highlights:
SHOPIFY Experience:
Upload products in Shopify and description writing
Process manual orders or replacements
Process refunds
Filing of claims to the courier for lost, damaged or item not received packages
Working with the redirect links and 404 logs
MAGENTO Experience:
Adding items and descriptions via Catalog
Upload and edit photos
Cater to customer queries using the platform
Adding and updating customer's information
Create and fulfill orders
CSR using Magento
eBay Account Manager:
Managed 10 eBay accounts using cloud
Reprocessed orders in Amazon
Opened chat with Amazon for defective items
Making follow-up for refunds (Amazon)
Generating campaign in eBay
Uploading Listings from Salefreaks to eBay
Add Manual Listings
Sending feedback to buyers
Handled returns in eBay
Added tracking details in eBay for shipments/orders
Called eBay for negative feedback removal
Called eBay for defects and cases closed against us
Customer Service Representative/Email Handling:
Answer customer emails and inquiries ( Email/ Zendesk Tickets/ Subivi and Portal)
Call customers for follow-up and for refunds
Inbound calls (inquiries and concerns)
Appointment Setting
B2B calling
Cold calling
Tools I have experienced with:
CLOUDS - Basic
Google Sheet , Docs - Proficient
OneDrive - Proficient
Zendesk - Proficient
Subivi - Proficient
Hipshipper - Basic
Salesfreak- Intermediate
Asana- Basic
Yaballe - Basic
Shipstation - Basic
VOIP - Basic
Ringcentral - Basic
CRM - Basic
Gsuit - Basic
Magentu - Basic
Shipstation - Basic
Slack
Google Voice
Hangouts
Trello less