I am reliable, hard-working and dedicated individual who has more than 1 year of experience assisting the customers as Email Support.
Highly adept in communication, and gathering of appropriate information. I have experience in providing support and solutions to customer queries to meet company objectives.
I have experience with Zendesk and I am enthusiastic to learn new tools for project improvements. I also took short Advanced Excel VBA training course during my previous employment. I also have ability to manage multiple projects while meeting challenging deadlines.
Here's some of my organizational, interpersonal and management skills...
• Establishes objectives and goals
• Facilitates and plans work activities
• Efficient time management
• Effective Project Management
• Organizes work plans
• Ensures accuracy of submitted reports
• Team Player
• Ability to manage conflict
• Ability to accept constructive feedback
• Ability to solve problems and make decisions
• Enforces Policies
• Evaluates work output
• Takes charge of responsibilities
• Use Company reports to analyse sales, gross profit, inventory activity
• Manage operations, staffing and sales along with profit goals
I look forward to working with you in providing excellent customer service and anything else you may need help with.