Jo Ann Perez

Jo Ann Perez

$5/hr
Customer Service Rockstar
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
44 years old
Location:
Pasig, Rosario, Philippines
Experience:
11 years
About

My name is JoAnn Perez but you can call me Jown. I graduated college and my course is Bachelor of Science in Mass Communication. I've had been with BPO industry for 11 years. I’ve handled different account such as sales, customer service, chat and email support and back office works. I do have B2B experience when I dialled E-bridge as we called small to medium enterprises for business listings. I also have B2C experience for card protection program against credit fraud and identity theft in Canada. I also have Lead generation experience for Brady. It’s an in-house company as we gather leads for sales. I also worked for PetCareRx as an account specialist as we do follow up’s for pets prescription and medication. Chat support for Comcast and Email Support representative for Virgin Mobile Australia as we handle complaints and customer service through email. I also have technical support experience for Citibank as we walkthrough customer to their online account. My most recent experience was with Energy Australia as a back office support. We handled adjustments for billings and account receivable. I have basic knowledge in excel and Microsoft word as that is our main tool for back office support. We used OMNI Flow and C1 as our CRM. I am also proficient with basic computer programs. I believe that I have the creativity and professional experience that can help your company succeed in driving sales and increasing customer engagement through brilliantly written content. I can work under pressure with minimal supervision and I am very much flexible when it comes to schedule.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.