Joan Chen Yen Fong

Curriculum Vitae 1 Personal Information JOAN CHEN YEN FONG Blk 565 Pasir Ris Street 51 #08-126 Singapore 510565 - - Gender Female | Date of birth September 20, 1991 | Nationality Malaysian | Marital Status Single Last Drawn Salary SGD2200 | Expected Salary SGD2200 | Availability Immediate QUALIFICATIONS Qualification Institute/University Results Bachelor of Science Honours Degree in Psychology (2010 – 2015) Sunway University Second Upper Class Qualification Institute/University Results Sijil Tinggi Pelajaran Malaysia (STPM) (2008 – 2009) SMK Anglo-Chinese Ipoh 2B, 1C, 1D, MUET (Band 5) Qualification Institute/University Results Sijil Pelajaran Malaysia (SPM) (2003 – 2007) SMK (P) Methodist Ipoh 4 1A, 2 2A, 3 3B, 1 5C (Grades) WORK EXPERIENCE Company Name Position Title Duration Responsibilities    Duty roster planning, handle staff/customer feedback, train interns according to SOP Maintain hygiene standards and enforce security and safety measures in the restaurant Maintain high standard on holding times, service speed, quality of service and quality of food Company Name Position Title Duration Responsibilities    Dino Media Content Writer Oct 2014 – Jun 2015 Create original viral content for www.coffeeticks.my Wrote articles that have been shared 30k times and some of the top viewed articles in the website Company Name: Position Title: Duration: Responsibilities   Scoot Pte Ltd Cabin Crew Apr 2016 – Aug 2016 Deliver customer service to passengers while ensuring their comfort and safety throughout the flight Trained to deal with security and emergency situations and can administer first aid to passengers Sell duty-free commercial goods and pursue sales targets Company Name Position Title Duration Responsibilities   RE &S Pte Ltd (Sumiya) Management Trainee Aug 2016 – Present Tay, Ibrahim & Partners, Advocates & Solicitors (Ipoh) Office Support Staff Jan 2007 – June 2007 Organize and maintain paper and electronic files Use word processor or typewriter to type letters, reports, forms and other materials Curriculum Vitae 2 FREELANCE/PART-TIME JOBS Company Name Position Title Duration Responsibilities   Create textbook and activities book for Science subject for 3 – 6 years old students Plan study lessons and study goals for each lesson in each age group Company Name Position Title Duration Responsibilities   REAL Kids Program Creator Mar 2016 – May 2016 FunnyMalaysia Content Writer Oct 2015 – Feb 2016 Create original viral content for www.funnymalaysia.net Write articles on lifestyle, travel and food in Malaysia Company Name Position Title Duration Responsibilities Rekindle Community Administrative Intern Jan 2014 – Mar 2014  Perform administrative duties for the smooth operation of the center  Perform receptionist duties such as answering phone calls, making appointments, client care, etc. OTHER EXPERIENCES Company Name Experience Duration Responsibilities    Help university students in improving their English conversation skills through Buddy Program Assist in the students’ English assignments by providing guidance and corrections Organize cultural events to introduce different countries and cultures to other students and teachers Company Name Position Title Duration Responsibilities   Silla University (Busan, South Korea) Exchange Program Student Oct 2012 – June 2013 City Harvest Church KL Nursery Teacher July 2011 – Dec 2015 Serve as a volunteer in the nursery during church services Assist in caring for infants and toddlers by taking care of them, guiding their play and conducting simple activities to enrich their minds SKILLS   Customer service, phone contact handling, customer orientation, organizing, multi-tasking o Skills gained and honed while serving as host, receptionist and service staff when working at Sumiya, Scoot and Rekindle Community Administrative, content writing o Skills gained and honed while working at various administrative jobs and entertainment news websites LANGUAGES English Mandarin/Cantonese Proficient Conversational Malay Korean Proficient Intermediate