I have over 8 years of customer service expertise in all channels; email, voice and chat. Aside from being a front-liner, I became a Quality Apprentice when I was working for a US and New Zealand Telco accounts. I also had a chance to do floor walking and coaching in my most recent job. I received numbers of commendations from our clients and customers, received awards/ recognition for excellence and reliability.
I am very comfortable in dealing with difficult customers as I have dealt with them for a long time.
In addition, I have worked as a Home-based Email Support for GreenTone Pro & Cleanse. We used Zendesk as our customer service platform. We used this software to view and to answer email communication from our customers.
My communication skills made a huge part in my customer service profession. I am able to listen attentively, comprehend what a customer wants and to clearly convey information across. I know my clients and customers would likely recommend the service I provided them.
I take pride on my time management skills. I give value on prioritizing tasks to be able to meet deadlines without sacrificing the quality of my work. I am fantastic at multitasking, in my personal as well as my professional life.
I have always been an open-minded person. I am confident about the future and see failure as a learning experience and an opportunity to be better.
I see working from home as a great opportunity to be productive in my career and to earn within the confines of my own home. I would be most interested in long term placements, or positions that might become permanent, so that I could assimilate into the work culture there before moving on.
Here are the list of my expertise: