Joanne Gonzales

Joanne Gonzales

$15/hr
Expert in Customer Service, Order Processing, Virtual Assistant and Data Entry
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
37 years old
Location:
Caloocan City, Metro Manila, Philippines
Experience:
10 years
About

I have over 8 years of customer service expertise in all channels; email, voice and chat. Aside from being a front-liner, I became a Quality Apprentice when I was working for a US and New Zealand Telco accounts. I also had a chance to do floor walking and coaching in my most recent job. I received numbers of commendations from our clients and customers, received awards/ recognition for excellence and reliability.

I am very comfortable in dealing with difficult customers as I have dealt with them for a long time.

In addition, I have worked as a Home-based Email Support for GreenTone Pro & Cleanse. We used Zendesk as our customer service platform. We used this software to view and to answer email communication from our customers.

My communication skills made a huge part in my customer service profession. I am able to listen attentively, comprehend what a customer wants and to clearly convey information across. I know my clients and customers would likely recommend the service I provided them.

I take pride on my time management skills. I give value on prioritizing tasks to be able to meet deadlines without sacrificing the quality of my work. I am fantastic at multitasking, in my personal as well as my professional life.

I have always been an open-minded person. I am confident about the future and see failure as a learning experience and an opportunity to be better.

I see working from home as a great opportunity to be productive in my career and to earn within the confines of my own home. I would be most interested in long term placements, or positions that might become permanent, so that I could assimilate into the work culture there before moving on.

Here are the list of my expertise:

  • Customer Support
  • Email Handling
  • Order Processing (includes new orders, modifications and cancellations)
  • Customer Follow Up
  • Chat Support
  • Data Entry
  • Managing inbox notifications
  • Social Media Marketing
  • Email Management
  • Google Docs
  • Google Spreadsheet
  • Microsoft Word
  • Microsoft Excel
  • Zopim
  • Zendesk
  • Skype
  • Google Docs and Spreadsheet
  • Intercom
  • Magento
Languages
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