• Substantial experience and outstanding skills in encoding and handling with almost fifteen years at United Parcel Service (UPS).
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations.
• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
• Oversee operations including staff scheduling, operations issues and reports. Address people concerns in-coordination with Supervisor and Manager as needed.
• Facilitates recurrent and new-hire training.
• Encodes data manually from customer shipments to a worldwide system.
• Trusted to oversee operations in absence of Team Leader.