Joel Aguasvivas

Be welcome to my profile.

Are you looking for an Excellent Customer Service experience?

You have come to the right Person!!!

I Served customers by determining requirements, answering inquiries, resolving problems and fulfilling requests to satisfy their needs.

Over the past 8 years I have worked in the BPO Industry. Having a strong background in Sales, Chat, Outbound-Inbound calls, Chat Support, Retention, Team Management and QA Specialist.

I have worked as a manager for 3 years now and I have developed the followings important skills:

• Manage and assess student performance. 

• Work with Training Manager to resolve personnel issues in a professional and timely manner. 

• Evaluate the effectiveness of new hire and ongoing training in partnership with Operations. 

• Transition performance information to team manager of the employee at completion of new hire training.

• Prepare and present training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts.

• Create curriculum or training process modifications to training management on the basis of internal customer feedback and/or quality results.

• Determine learning objectives of instructional materials and organizes them into logical learning sequences based on needs analysis results.

•Work with the production team in the different KPI's.

•Provide our clients with action plans to be taken with the low performers and compensation plans for the top sellers.

•Develop sales scripts for launching products.