John Gitahi

 JOHN GITAHI 120 Kiambu-Ndumberi, Road, Kiambu. Email:- Addresse :- Mobile : - Professional Summary Results-Oriented Customer Service/Support professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding. Skills Goal –OrientedStrong interpersonal skills Dependable Team building expertise Strong conflict resolution skillsExcellent work ethics Motivated team player Enthusiastic about networking Superior organizational skills Computer literate People-Oriented Reliable Work History JUMEIRAH TRADING COMPANY LIMITED Customer Representative Riyadh-Saudi Arabia 05/2013 to 02/2019 I was responsible for the quality and customer satisfaction in all our frozen dairy products and engaged them about our service delivery and the mode of purchase and ordering. Negotiated contracts with vendors Coordinated between billing department and customers to resolve problems Processed cash and credit payment rapidly and accurately and accurately logged in daily shipping and receiving orders. Answered customers questions about product availability and shipment times Built relationships with customers and to promote long-term business growth Responded to all customer inquiries thoroughly and professionally Attended monthly sales meetings quarterly sales training ALMARAI FOOD COMPANY Sales Representative Riyadh-Saudi Arabia 08/2011 to 02/2013 I took charge in the distribution of food products as a van salesman to different vendors, Hotels and institutions who were ready clients for the company. Ensured all products were ready and correct for the right customer. The van was clean and in fully serviced and running smoothly I had all the invoices both mine, companies and the vendors/client in one place and gave each to the respected party I made sure all invoices were signed and returned copies to deport/warehouse. Ensured all food products had sell by date and right for consumption Delivered the product fresh and all dairy products with correct temperature Took orders for the next delivery and submit the inventory to the vendors/client Made sure all food products were stored correctly and the clients/vendor equipment was working correctly. Trained vendors/hoteliers how to handle and store food correctly and how to arrange on sell by date(FIFO: first in first out) Documented all spoilage and reason for it. Horizon Contact Center Outbound calling Nairobi-Kenya - As one of the top outsourcing Company in Kenya with an experience of over 10 years, Horizon trained & exposed me to most Customer Service/Support platforms under a professional Customer Relations manager that oversees the proper training and full support of all interns. Education Informal Sector Business Studies Embakasi-Nairobi - Certificate in Entrepreneurship Computer studies Electronics Accomplishments Established a customer base of 25+ accounts for newly created division Led a low- performing sales team to exceed first quarter objectives in my region Supervised a team of 15 staff members in our delivery routes Won the “Customer Service/ award associate of the month” November 2018 Increased sales by 9% in my division in 2years period Hobbies Swimming Travelling Photography Referees Rafeeq Mohammed Shafi Ansari Jumeirah trading company limited Almarai Food Company Regional manager Tel:- P.O box- Mob: - Tel:-