Joyce Ann Rodil

JOYCE ANN RODIL CUSTOMER SERVICE REPRESENTATIVE PROFILE EDUCATION Detail-oriented administrative coordinator with 5+ years of experience offering high-level support to office staff. Adept in effectively managing multiple projects, schedules and procedures to ensure the smooth running of an office. Committed to using strong organizational skills to continually achieve office performance improvements. CAVITE STATE UNIVERSITY – MAIN CAMPUS Year 2010 - 2014 BACHELORS OF SCIENCE IN FOOD TECHNOLOGY WORK EXPERIENCE CORAL PERFUMES INDUSTRY – Customer Service Representative July 2021 – Present   CONTACT  PHONE: - ADDRESS: Dubai, UAE    EMAIL:- PERSONAL INFORMATION Age: 29 years old Nationality: Filipino Civil Status: Single Language: English & Tagalog Country: Philippines Maintained up to date knowledge of products and services. Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. Worked to address all customer concerns in a timely and effective manner. Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic. Developed successful tactics to sell products and services to customers. Worked to understand the needs of each customer. SHINE ARMOR - Virtual Customer Service Support November 2018 – May 2021  Served as a reliable and efficient Virtual Assistant for various clients of this boutique agency.  Acted as a "right hand" support to clients, answering calls and emails on their behalf with punctuality and professionalism.  Assisted 15-20 clients per week with complex tasks including calendar management, group logistics, filing systems, and project coordination.  Prepared internal and external documents for team members and partners.  Worked with the highest level of professionalism among staff and clientele at all times. UNIKAI FOODS – Receptionist cum Admin Assistant January 2018 – October 2018  Directs visitors by maintaining employee and department directories.  Maintains security by following procedures, monitoring logbook, and issuing visitor badges.   Operates telecommunication system by following manufacturer’s instructions for house phone and console operation. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. PUREBEV INTERNATIONAL CORPORATION – Department Secretary May 2014 – November 2017  Worked directly with managers to coordinate scheduling, meeting agendas, operational support and technical training.  Provided strong clerical support to the corporate team.  Managed domestic and international travel arrangements.  Prepared and submitted expense reports and meeting logistics.  Resolved routine administrative problems and answered inquiries concerning the operations of several departments.  Managed all correspondence and communication to executive offices.  Applied substantial knowledge in the coordination of sensitive reports. SKILLS      Excellent Communication Skills Troubleshooting Skills Multitasking Skills Mediation and Negotiation Skills Marketing Strategies TRAINING AND CERTIFICATION INTERSHIP – Administrative Coordinator – Frabelle Foods Corporation 1. TESDA Online Program (June 2020) 2. QHSE Training Awareness – UNIKAI FOODS 3. QHSE Training Awareness – CPI *References available upon request