Julie Ann Derecho

CURRICULUM VITAE Julie Ann A. Derecho Email Address:-Contact #: - / - _____________________________________________________________________________________ OBJECTIVE: Seeking a virtual assistant online job that will enable me to showcase the skills that I have acquired over the past years as a personal assistant plus customer service where patience has been a vital aspect of my job. EDUCATIONAL BACKGROUND: Tertiary: Cebu State College of Science and Technology - Danao City Campus Graduated Associate in Hotel and Restaurant Services and Tourism Sabang, Danao City, Cebu Inclusive Years: June 2005 - March 2009 SKlLLS: -Adaptable -Ability to work w/ minimal supervision -Computer and Internet literate (Proficient of Microsoft office application including EXCEL and POWERPOINT, MS outlook) -Can work under pressure -Can multi-task -Detail Oriented -Excellent Verbal and Written Communication -Experienced in WinXP, WinVista, Win7 and Win8 enviroment -Fast learner, Highly trainable & dedicated in delivering team success -Highly self motivated & results driven -Resourceful WORK EXPERIENCE: eBay Customer Service Specialist (Phone,Chat and Email Support) Eperformax Contact Center & BPO November 11, 2012 - January 13, 2017 -assist member w/ billing concerns -help members navigate through account settings and site help -process eligible credits based on guidelines CenturyLink Technical Support Specialist (Phone Support) Stream International Inc. May 2011 - June 2012 -assist member in basic troubleshooting -process technician dispatch TimeWarner Cable Technical Support (Phone Support) Convergys Philippines September 2009 - March 2010 -assist member in basic troubleshooting -process technician dispatch -accept billing payments