Julie Anne M. Bangalan

Julie Anne M. Bangalan

$10/hr
Help Desk, Web Researcher, Product Lister, Clinical Research Data Entry Coordinator
Reply rate:
7.41%
Availability:
Part-time (20 hrs/wk)
Age:
36 years old
Location:
Taguig, National Capital Region, Philippines
Experience:
7 years
Julie Anne Bangalan Service Desk Support Analyst/Customer Service Expert A seasoned Technical Support/Customer Support professional with over 7 years of experience in phone and email support. I also have a background in Web Research, Clinical Research and Data Entry. -- WORK EXPERIENCE Senior Systems Engineer (Office Based) Cognizant Technology Solutions 01/2018 – Present Taguig City Tasks Taguig City, Philippines Answering phones Responds to user concerns received via email/chat linkedin.com/in/julie-annebangalan-378022ba Identify, research and resolve issues Ticket Creation/Categorization/Prioritization Ticket Escalation to respective Support Group iamhappylian Ticket Closure and follow-up on aging or open tickets SKILLS Web Researcher/ Data Entry (Homebased/Online) Upcounsel Customer Service 11/2017 – 12/2018 Tasks Data Entry Performs extensive research to find correct information about certain keywords (mostly Law-related keywords) that will be used by writers in producing quality articles Extract necessary concepts from resources/articles provided Transfer concepts to a spreadsheet Web Research Clinical Research Technical Support Representative/ Customer Service Associate (Office Based) Convergys Philippines 09/2010 – 08/2017 Quezon City Tasks Interface with customers via inbound or outbound calls or the internet for the purpose of resolving routine problems with product and services. Zendesk and CRM Expert Troubleshoot, research and analyze customer’s problems with installation, billing, service upgrades/downgrades. Provide answers and/or advice to customers based on their particular requirements and customer profile. Knowledge of Office Applications and Google Apps Company Nurse/Administrative Assistant (Office Based) PTS Corporation 11/2008 – 08/2010 Administrative Skills Makati City Tasks Promptly attends to employees’ medical and health needs according to accepted medical standards. Responsible for providing nursing care to sick or injured employees, handles medical related inquiries and educates employees on the prevention of sickness/ diseases. Oversees and monitors HMO Enrollment of all new regularized employees. Handles all employee compensation and benefits (Philhealth,SSS,BIR,Pagibig etc). Maintain all employees medical and other similar records. Schedule (every first quarter of the year) and assist annual medical examination of all employees. Answering phones, taking memos, maintaining files, sending and receiving correspondence EDUCATION Bachelor of Science in Nursing Medical Colleges of Northern Philippines 06/2004 – 03/2008 Peñablanca, Cagayan, Philippines
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