Julie Anne Perez
Virtual Assistant
MY BACKGROUND
CAREER HISTORY
I am a virtual assistant who has an excellent
organizational skills, and is result-oriented with an eye
for details. I have had an experience in the BPO
industry for 10 years. I have good multitasking ability
and can work with minimal supervision. I am looking
for a job where I can utilize all my skills and be an asset
to my client by helping them reach their business goals
and boost their success.
Senior Customer Relationship Associate
MY JOB SKILLS
Data Entry in Word, or Google Docs
Internet Research
Making Reports (Creating basic reports)
Creating / Managing Spreadsheets
Email Management / Filtering
Following up with clients/customers
Receptionist duties (answering calls)
Calendar Management
File Management
Research on certain topics for blogposts,
newsletters or others
Credit Corp Group, 2013 - 2018
Customer support tasks via phone or email
Takes escalations
Web research / skip trace
responsible for some operations and administrative tasks
Delivers induction modules to some associates
Acts as a support to the team manager in performing his/her daily tasks
Responsible for coaching and giving feedbacks to some associates under the same team
Conducts team huddles
Email Management (proofreading, editing and approving emails)
Customer Care Representative
Convergys - Encore Receivable Management, 2007 - 2012
Delivers monthly goals individually and for the team
Collects on delinquent accounts through inbound / outbound calls
Provides debtors with payment options and different arrangements suitable for them to catch up
with the payments
Avoids delinquent accounts from charging off
Personal errands (purchasing gifts for loved ones /
family members online)
Hotel and Flight Booking
Taking down minutes of meetings
Preparing Slideshows (Powerpoint Presentations)
Liaison between you and other team members
EDUCATION & TRAINING
University of the East - Manila
Bachelor of Arts (B.A.) in International Studies, 2007
LET'S WORK TOGETHER!
Telephone: -
Email:-
Facebook: https://www.facebook.com/julie.perez.718
Skype: live:julieannebperez
Address: Zitan Residences, Greenfield District, Shaw
Boulevard, Mandaluyong City, Metro Manila, Philippines
University of Santo Tomas
Bachelor of Arts (B.A.) in Political Science, 2004
