Julius Corsiga

I have been working with the BPO industry for about 5 years. As Customer Service/Technical
Support, Providing excellent customer service

Duties and responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets