Justine Joie D. Adalia
#179 Station District Rosales, Pangasinan
-/-Skype ID live:adaliaamado
Core Qualifications
Customer service expert
Flexible to work all hours
High speed Internet connection and capable home computer
Able to multi-task on a regular basis
Extremely reliable
Able to learn new products or procedures quickly
Experiences
Part time Appointment Setter
Insurance Campaign
March 20, 2017- present
Making outbound calls to people in the US 65 years old to set an appointment for an insurance agent to sell them Medicare supplement plans.
Account Specialist/ Homebased Telemarketer (full time)
Trade 360 (Forex campaign)
November 7, 2016- April 7, 2017
Making outbound calls to potential clients to invest on our trading platform.
Walk them thru the website.
Encourage them to invest for a minimum of $250 and close the deal.
Customer Service Representative
Sutherland Global Services
Clarified Angeles City, Pampanga
October 2013- December 2013
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Collections Specialist/ Customer Service Representative
IQOR, Clarkfield Angeles City, Pampanga
June 14, 2010- July 15, 2013
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Education
College:Practical Nursing
St Augustine Foundation Colleges, San Jose City Nueva Ecija-
Secondary:Dasmariñas West National High School, Dasmariñas, Cavite-
Primary:Dasmariñas Bagong Bayan Elementary School-B
Dasmariñas, Cavite -
Personal Information
Birthday:February 12, 1988
Birthplace:Rosales, Pangasinan
Age:28
Gender:Female
Religion:Roman Catholic
Civil Status:Married
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Character References
Mr Japheth Millan
Former colleague
Iqor Clark Angeles City, Pampanga-
Mr Jerico Pineda
Former colleague
Iqor Clark Angeles City, Pampanga-
Mr Alvin Bagason
Former colleague
Iqor Clark Angeles City, Pampanga-