Katherine Fay

Katherine L. Fay-- EDUCATION Northern Arizona University, Flagstaff, AZ Bachelor of Science - Hotel and Restaurant Management May 2014 EXPERIENCE Instawork Washington, D.C. Operations Manager (Contract) July 2019 – September 2019 • Manage the customer experience and supportability function for DC launch market • Led and owned account management duties, professional correspondence, project management efforts and market efficiency • Evaluated market & business needs continually while working with Operations teams to create best practices Seasons Culinary Services Washington, DC General Manager July 2017 – May 2019 • Successfully onboard all new hires • Perform weekly accounting duties including payroll, client invoicing, and bank & vendor reconciliation • Revised job descriptions by shadowing and interviewing employees to construct an accurate picture of the duties and skills required for each position. • Fostered a teamwork environment conducive to positive dialogue across the organization. • Maintain a positive and efficient workplace while setting goals & supporting staff Judge Roy Bean Saloon Bristol, RI Restaurant Manager August 2016 – June 2017 • Wrote employee manual covering company policies, disciplinary procedures, code of conduct and benefits information. • Coordinated all restaurant daily operations by managing a staff of 18 • Responsible for managing all aspects of catered events including menu development, contracts, and vendor relations • Schedule meetings with distributors to discuss products Elm Restaurant Group, Italic Austin, TX Assistant Restaurant Manager September 2015 – May 2016 • Successfully improved employee moral by focusing on staff needs • • • Organized new employee orientations Managed daily operations, sales, payroll, budgets, inventory and food costs Worked with various vendors to fulfill weekly restaurant demands Four Seasons Hotels & Resorts Austin, TX Manager in Training September 2014 – September 2015 • Performed multiple management positions within three different food & beverage departments • Led and motivated a variety of teams in operating successfully • Established effective communication with customers and staff within day-today operations Forest Highlands Golf Club Flagstaff, AZ Food and Beverage Intern May 2013 – August 2013 • Exceeded member and management expectations through providing excellent customer service • Improved guests’ experiences by focusing on being detail oriented • Performed multiple duties to achieve and succeed daily goals AWARDS Employee of the Month Forest Highlands Golf Club