Kathrine Rose Mendoza

My name is Kathrine Rose Faelogo. I have a 5-year experience in Customer Service/Virtual Administrative Support assisting U.S. customers and clients by taking in phone calls, emails and chat support from customers.

I have experience on handling Shopify Stores. Aside from handling emails, answering queries and hiding negative comments from the store's Facebook page and email platform, I also know how to fulfill orders, edit items, import/override items from AliExpress to Oberlo, etc. I also know how to track down packages and to message sellers when necessary.

I have used CRM softwares like Shopify, Oberlo, AliExpress, Private Email, Zendesk, YTEL, Zoho, Zoiper, LiveAgent/LivePerson/Live Chat, Cloud 9, Magento, Citrix, Sentry and Help Support. I also know how to work with platforms like Asana and Slack.

I have a working laptop with a Core i3 CPU 4GB RAM, a working headset with mic, and a stable 5 Mbps internet connection. I also have an active PayPal account.