Katie (Ferrari) Johnson
Strategic Business Management & Operations, Organizational Leadership & Development
Little Elm, TX-
For over 15 years, my experience as an operations, and logistics leader has demonstrated a superior
ability to initiate organizational change, and improve critical efficiencies. Throughout my career, I
have been exceptionally successful in identifying counterproductive business procedures, in order to
perfect operational results. From working as the executive producer for the Midwest’s largest Japanese
culture convention, and overhauling emergency communications centers, to serving as the logistics
chief for the state of Pennsylvania during disaster relief deployment to Hurricane’s Katrina, and Rita,
my extensive background in project, and emergency management provides me with the unique, and
extraordinary ability to transform chaos into organized harmony.
Authorized to work in the US for any employer
Work Experience
Full Time Student
La Roche College - Pittsburgh, PA
2014 to 2018
In order to advance my professional expertise, I made a decision in recent years to devote all of my
time and energy to my studies, in order to get the most out of my collegiate experience.
Vice Chairperson of The Environmental Protection Board
Hunting Ridge Community Services Association, Inc. - Fayette, PA
December 2015 to September 2016
Responsibilities
Dedicated Vice Chairperson of the Environmental Protection Board of the Hunting Ridge Community
Services Association, selflessly serving over 1,000 residents of South Fayette Township, Pennsylvania.
Responsible for the supervision, and enforcement of the aesthetic guidelines, bylaws, policy
resolutions, and standards set forth by the association for the maintenance, preservation, and
continued functional improvement in the Hunting Ridge Community. Notable ability to maintain a calm,
collected, objective perspective during residential environmental inspections, and assessments, as well
as when necessary for conflict resolution in regards to violations, and infractions.
EMS Communications Coordinator
St. Clair Hospital - Pittsburgh, PA
November 2012 to June 2015
Responsibilities
Exceptionally proficient in system status management with emphasis in communications, logistics,
and operations for a 328-bed acute care facility that provides advanced, and emergency health care
to more than 500,000 residents of southwestern Pennsylvania. Supreme confidence in effectively
managing critical incidents, in addition to oversight of daily operations for the hospital's emergency
communications center. Highly accomplished in emergent, and non-emergent call-taking. Successful
coordination of appropriate emergency response personnel, and hospital personnel to emergency, and
non-emergency situations, inbound to, outbound from, and within the hospital. Incredibly innovative
in documentation creation, and alteration, office reorganization, and operational adjustments for
increased effectiveness, as well as improved ergonomic functionality, and efficiency. In addition, daily
duties include customer service, supply management, and inventories of EMS equipment, as well as
providing patient demographics, and medication replacements to EMS personnel.
Accomplishments
Named one of the "Superheroes of the ER" - 2014
Executive Producer, Manager of Operations & Logistics
Chelonian Technical Solutions - Princeton Junction, NJ
April 2008 to June 2014
Responsibilities
Executive director of equipment acquisitions, organization, and movement both prior to, on scene, and
at the conclusion of extraordinarily large-scale events with in excess of 30,000 attendees. Superior
ability in management of personnel in daily operations, including training, remediation, hiring, and
terminations. Executive director of travel accommodations for all crew members. Onsite executive
producer of all audio-visual set up, and operations. Superior ability to work well under time constraints,
and schedules. Groundbreaking logistical innovations for improved financial, and operational efficiency,
and increased productivity. Development, and establishment of tracking documentation, database
creation, and protocols for statistical analysis, and accountability. Exceptionally talented in employee
management, organization, and problem solving. Exemplary skills in human resources, and public
outreach.
Accomplishments
Superhero of the Year - 2012
Police Communications Coordinator
Duquesne University - Pittsburgh, PA
June 2010 to November 2012
Remarkable efficiency in police communications coordination for a large university campus, comprised
of more than 10,000 students, and staff. Notable ability to remain calm in a high-stress environment.
Extraordinarily proficient in emergency management, specifically in communications, logistics,
and operations. Successful oversight, and coordination of daily operations for multiple police
units operating within an urban setting. Highly skilled in emergent, and non-emergent call-taking,
coordination of appropriate emergency response personnel, and equipment to emergent, and nonemergent situations, as well as video, security, and fire system monitoring throughout the entire
campus. In addition to daily coordination of police units, noted for successful documentation creation,
and alteration, office reorganization, and operational adjustments for increased effectiveness, and
efficiency.
Logistics Officer, Communications Coordinator, EMT & Rescue Technician
Northwest EMS - McKees Rocks, PA
November 2003 to June 2010
Responsibilities
Innovative, active member of the Operations, Communications, and Safety Committee, working
diligently to establish new practices, and guidelines to ensure a safe, ergonomic, and efficient
work environment. Extraordinarily proficient in emergency management, specifically in dispatch,
communications, logistics, and operations. Successful oversight, and coordination of daily operations
for multiple ambulance units for one of the busiest emergency services in Allegheny County, which
responds to more than 20,000 calls per year. Highly skilled in emergent, and non-emergent call-taking,
coordination of appropriate emergency response personnel, and equipment to emergent, and nonemergent situations, both in the general public, and also inbound to, outbound from, the hospital
setting. Throughout my time with Northwest, I also responded to emergency, and non-emergency
incidents with emphasis in safe scene management, and exceptional patient care. In addition to
coordination of daily operations for Northwest, I was also tasked with the scheduling, and management
of all patient transportation to, and from Ohio Valley Hospital, via non-emergency courtesy van. I am
uniquely skilled in training new personnel, both in the field, and in the dispatch setting, as well as
creating training manuals, and improved operational practices.
Accomplishments
Awards & Recognition from EMSI, the Pennsylvania House of Representatives, and Governor Ed Rendell
for actions taken on deployment to disaster relief from Hurricanes Katrina & Rita
Education
Bachelor's in Leadership & Administrative Development, minor in Business
Management
La Roche College - Pittsburgh, PA
2014 to 2018
Rescue Certification in Basic & Special Vehicle Rescue
Pennsylvania Fire Academy - Pittsburgh, PA
2014 to 2015
Professional Certification in Public Safety Telecommunications
APCO - Pittsburgh, PA
2010 to 2010
Rescue Certification in Swift Water Rescue
Pennsylvania Fish & Game Commission - Warren, PA
2007 to 2008
High School Diploma in General Studies
Keystone Oaks High School - Pittsburgh, PA
2002 to 2003
EMS Certification in Emergency Medical Technician
CCAC - Pittsburgh, PA
2002 to 2002
Skills
Logistics, Operations, Communications, Emergency Management, Training, Organizational Change,
Innovation, Executive Administration, Project Management, Leadership, Conflict Resolution, DBMS,
Database Management, Database Development, SQL, MySQL, Excel, Word, Windows, Leadership
Development, Microsoft Azure, Visual Studio, Website Design, Website Development, Microsoft Office,
Social Media Management, Fundraising, HTML, CSS
Awards
Superhero of the Year
2009
“Without her unbelievable behind-the-scenes work, this year’s convention would not have happened.”
Rosa Halcomb
Convention President
Anime Central
Chicago, Illinois
Recognition Award - Hurricanes Katrina & Rita
2006
“As an emergency medical provider, you are willing to put everything aside to help others in need. In
the aftermath of Hurricanes Katrina and Rita, you went above and beyond the call of duty…”
Representative John Perzel
Speaker of the Pennsylvania House
Pennsylvania House of Representatives
Recognition for Actions Taken
2014
“We also want to recognize the team who recently took care of a stroke patient that received tPA. You
provided excellent, time sensitive care to a patient in need. You set the bar high with your teamwork
and clinical skills.”
The InformER Newspaper
“The ER Has Superheroes”
St. Clair Hospital
Pittsburgh, Pennsylvania
Letter of Recognition & Appreciation - Hurricanes Katrina & Rita
2006
“The sacrifice of your time and safety to help your fellow Americans in their greatest time of need is a
testament to your strength of character and commitment to your profession…”
Governor Ed Rendell
Commonwealth Of Pennsylvania
Department of Health
Letter of Thanks - Hurricanes Katrina & Rita
“The professionalism and pride that were displayed while deployed must be commended…I am proud
of the job that all of you did and humbled to have able to lead this group…”
Amos P. Cameron
Incident Commander
PA EMS Task Force 2
Recognition Certificate - Hurricanes Katrina & Rita
“In recognition of your commitment to service and unselfish contributions…”
Thomas J. McElree
Executive Director
Region 4 EMS Strike Team
Certifications/Licenses
Emergency Medical Technician
2002 to 2018
CPR & AED
2002 to 2018
Emergency Dispatcher
2010 to Present
Additional Information
I am a happily married, avid angler with a love for the outdoors, animals, sketching, music, writing,
and building things. Most days, you'll find me fishing from my kayak, spending quality time with my
husband, or cuddling our enormously sweet Saint Bernard boys.