KAYLONIE
THURMAN
Social Media Marketing | Customer Service Champion | Relationship Builder
Murfreesboro, TN 37128-
I am an experienced professional with over 10 years of experience in various fields focused on enhancing business
functions to deliver high-quality services to my customers. I have a diverse background building using digital marketing to
improve lead generation, provide superior customer service, and helping promote a culture where relationships, quality, and
innovation are at the forefront.
Specialties:
• Social Media Management (Content Writing, Research, Community Engagement, Monitoring, Campaign Management,
Analytics)
• Customer Service, Online Support (Chat, Phone, Email), and Account Management
• Marketing, Digital Advertising Strategy, Basic Photo & Video Editing, and Lead Generation
• Real Estate (Property Management and Marketing), Health & Beauty, Early Childhood Education, Women's
Empowerment Industry Expertise
• Tools: SEMrush, Wrike, Hootsuite, Microsoft Office, G Suite, Roof, Canva
#readytowork
Authorized to work in the US for any employer
WORK EXPERIENCE
Social Media Marketing Intern
Money Mouth Marketing - Murfreesboro, TN
2020 to Present
• Utilizing social media to engage with a community of entrepreneurs and business owners online
• Content Writing, Copywriting and Market Research
• Coordinating online marketing and advertising campaigns
• Track and monitor community engagement
• Collaborate with other employees on projects and assignments
• Coordinate with other employees and service providers to ensure work continuity.
Leasing and Marketing Professional
BG Staffing - BG Multifamily - Murfreesboro, TN
2019 to 2020
• Actively post content on various platforms such as Instagram, Facebook, Craigslist
• Tour prospects around apartment community
• Perform tenant management responsibilities such as collecting rent payments, submitting maintenance requests, and
move in/move out preparation
Social Media Marketing Specialist
Little Start Daycare, L.L.C - Wichita, KS
2017 to 2019
• Actively post content on various platforms such as Facebook Marketplace, Craigslist, Instagram
• Creation of printed marketing materials such as flyers, brochures, etc.
• Customer service support to parents and guardians, ensuring payments, concerns, and feedback was addressed in a
timely manner
• Assist with creation and execution of Community Marketing strategies
• Toured prospects around the community and daycare facility.
Medical Records Clerk/Customer Support
Ascension - Wichita, KS
2016 to 2017
• Led process improvement initiatives to improve support team efficiency and improve the customer experience for doctors,
nurses, and medical staff leveraging DeVero web-based home health software
• Customer support duties including answering phones, chats, responding to emails, for support inquiries processing patient
admission or discharge records, functional support and training assistance, creating documentation for the medical records
knowledge base.
• Performed quality assurance audits, developed reports, and executed strategies to improve data quality within system and
ensure adherence to regulatory requirements
Paraeducator/Substitute Teacher
Wichita Public Schools - Wichita, KS
2014 to 2016
• Assisted special education students in daily school tasks, both academic and social.
• Worked one-on-one with a special needs student(s) on a daily basis, both homeschooled and in-classroom students.
• Developed positive work relationships with both students and colleagues.
Student Support Services
Pratt Community College - Wichita, KS
2012 to 2013
• Contribute to the daily functioning of the Dean of Students Office through the support of its administrative, on-call, and
crisis management responsibilities.
• Perform other duties as assigned in support of the Dean of Students Office such responding to technical support requests,
emails, phone calls, etc. from current students.
• Provide a safe listening space in which to offer compassion, support, and guidance to students.
Account Manager/Customer Service Manager
New Beginnings Home Care - Wichita, KS
2009 to 2011
• Prepared the marketing strategies and oversaw execution for various products and services
• Built and maintained a sustainable sales pipeline partnering with various third parties ie. A Place for Mom, etc.
• Managed efforts to grow new business, increasing existing revenue and provide top-level customer service to new and
existing clients.
• Manage relationships with clients via monthly touchpoints and addressing needs or concerns
• Address customer inquiries and requests related to billing, service questions, or staff issues.
EDUCATION
Certification/Technical Diploma in Certified Medical Assistant and Medication Aide Program
Wichita Area Technical College
2011 to 2012
High School Diploma
Wichita Heights High School - Wichita, KS
SKILLS
• Customer Service
• Microsoft Office
• Office Administration
• Conflict Resolution
• Account Management
• Marketing
• Social Media Marketing
• Relationship Management
• Social Media
• Content Development
• Facebook
• Instagram
• Digital Marketing
• Social Media Management
• Customer Relationship Management
• Copywriting
• B2B Sales
• Market Research
• Writing Skills
• Content Creation
• Community Management
• SEO Tools
• Google Analytics
• Email Marketing
• Content Marketing
• Customer Support
• Real Estate
• Property Management
• Property Leasing
LINKS
https://drive.google.com/drive/folders/1sDRDEUm9fG2nsJ28D5SmlILgXZ_qUCl_?usp=sharing
https://www.linkedin.com/in/kayloniethurman/
ASSESSMENTS
Personality: Customer Service Fit — Highly Proficient
August 2019
Assesses personality traits that result in high-quality customer service.
Full results: https://share.indeedassessments.com/share_to_profile/
c093de9c1d77e099fd3152f2aae3c36ceed53dc074545cb7
Social Media — Highly Proficient
August 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation.
Full results: https://share.indeedassessments.com/share_to_profile/
cda08a09c0998a6fef868d11c67c718eeed53dc074545cb7
Administrative Assistant — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: https://share.indeedassessments.com/share_to_profile/
03350b37a421de4efc0e10101b6f0e80eed53dc074545cb7
Real Estate — Expert
September 2019
Matching listings with specifications.
Full results: https://share.indeedassessments.com/share_assignment/wlhqtpvmycu5cywj
Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/share_to_profile/
9a35430e283a4ff36c9e42efc7e1ba25eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/share_assignment/lxlmeob9p3q-bk
Organizational Skills — Expert
November 2019
Arranging and managing information or materials using a set of rules.
Full results: https://share.indeedassessments.com/share_assignment/0q4mevhymmnn2ena
Social Media — Highly Proficient
December 2019
Creating content, communicating online, and building a brand's reputation.
Full results: https://share.indeedassessments.com/share_to_profile/
90b15010b9b3c743e4c03f7692a5b7e2eed53dc074545cb7
Market Research — Proficient
April 2020
Analyzing data and using market research tools.
Full results: https://share.indeedassessments.com/share_to_profile/3da0e1b22e6c4fcb883a3e17472a26d1
Search Engine Optimization — Proficient
June 2020
Interpreting online website performance metrics and understanding search engine optimization tactics.
Full results: https://share.indeedassessments.com/attempts/3d21bec38e77bb74fd8e-fd386eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in
any professional field.