Kazi Abdullah Al Noman

I am currently working in a BPO company as the COO. I have been working in BPO industry for last 9 years mostly on customer and client service role. I have trained over 500 agents on customer service for both inbound and outbound helpline, telemarketing, KPO etc. Worked as team leader for two years, contact center manager for 3 years, operations manager as two years and currently working looking after the the company's business, operations, development, client handling, conducting business meeting and conference as the Chief Operations Officer. I have worked for telecommunication company to serve the customer for inbound and outbound support and also worked as the telemarketer over phone, survey call to medical professionals. My 9 years experience gives me strength and confidence to perform the best to service the customer and handling customers and clients

I do care the business. I am committed to value my clients and work towards Success.

Objectives:

• Build and maintain strong, long-lasting customer relationships
• Building interpersonal relationship with the client to feel comfortable to share every valuable issues to improve the company and business.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Providing clients with non-technical information concerning the project, making sure that cooperation goes well and all their needs are met at a proper level are my primary concerns.