I've worked with BPO Industry more than a decade now, I've worked with United Airlines as Reservation Specialist, I've worked with Assurance Wireless as Customer service Support,I've worked with Arriva Medical as Sales Reorder Specialist , doing phone order and online reorder And also working in Solarwinds Asia Pte LTD Philippines as Account Receivable Officer. I am good in multi tasking.I love promoting products and services. I am also brand builder and i am huge help with other people. i love to help other people,anwsering their queries and solve their problems.
Process expert for all admin tasks in the Credit and Collections Department
Handling large balances accounts for Accounts Receivable
• Point of Escalation for all admin concerns
• Processes multiple and various accounts receivable transactions within the set time frames
• Serve as back up in overflows and absence of Accounts Receivables Representatives
• Provides assistance and necessary training to all Accounts Receivables Representative
• Provides assistance to the Team Leader in maintaining accuracy and timeliness of admin tasks, streamlining of processes and ensure that the Global Admin Process is upheld at all times
• Coordinate with Admin teams from other geographies to ensure that processes are streamlined and documents accordingly
• Coordinates with other departments and US AR counterparts to provide resolutions to AR concerns
• Creates various reports for site/ department performance and data sources for other AR functions.
• Receives inbound calls from customers and provides necessary assistance
• Makes outbound calls and responds to emails from customers as necessary
• Ability to post cash, process offsets and write offs
• Strong understanding of Bankruptcy process
• Performs additional responsibilities as assigned