Kristine Magday Ortiz

I am a reservation travel agent before in a big contact center here in the Philippines. I am responsible for consistently offer professional, friendly and engaging services, answer telephone inquiries in a timely manner, respond inquires about flights, products and services over the telephone, book reservations with accurate information, cooperate, coordinate and communicate with all other departments to ensure highest level of service, dealing with complains and processing payments. I have been in different managerial positions for more than 3 years, my responsibilities as account manager are, act as a client advocates and work with internal departments to ensure that client needs are understood and satisfied, communicating with clients to understand their needs and explain product value with the help of the team, building relationships with client and maintaining updated knowledge of company products and services. My responsibilities as an operations manager are, managing staff, overseeing recruitment, writing reports and updating procedures, I tracked all the inventory and, managed staff to ensure that all opening and/or closing procedures were being followed. I, however, am willing to learn more about any extent as the job requires me. I will be happy to go beyond those responsibilities. I am sure everything can be learned.

Please do not hesitate to contact me if you have any further questions and clarifications.