My background includes serving as a customer service associate within both call center and retail environments. Before I started freelancing, I worked as a Senior Team Lead for a home based company who assists Real Estate agents in the US and in Canada. My responsibilities included handling a team of 80 virtual assistants and the same number of clients, weekly and monthly meetings, email correspondence, monthly reports, quality assurance, billing concerns, refresher training, coaching sessions, and payroll to name some.