Lalaine Valencia

Phone and Email Support - build and maintain close business relationships with external and internal customers. Receive and manage customer telephone inquiries using primarily the client's system & trace software systems to provide solutions to those customer inquiries.

Data Entry - update and maintain information on computer systems and in archives.

Administrative tasks - keeping accurate records of discussions or correspondence with customers, being involved in staff recruitment and appraisals including research and transcription and perform a variety of administrative and clerical tasks including research, transcribing, bookkeeping
Phone and email support - communicating courteously with customers by telephone, email, and chat; providing help and advice to customers using your organization’s products or services;

Create Reports – weekly or monthly report depending on the need of the client such as Competitive Analysis Report and Sales Report

Web and Mobile Development - formatting and posting articles through WordPress, creating electronic templates

Conveyancing - assist Conveyance's in the management of caseload by dealing with file related queries either face to face or by telephone; Obtain estimates/bids/quotes for repairs at the property and generate and track Service Orders, approvals, and distribution.