Lara Jane Obin

Lara Jane Obin

$4/hr
Billing and General Questions / Customer Service
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
33 years old
Location:
Cavite, General Trias, Philippines
Experience:
6 years
About

I've been in the customer service industry for almost 6years before I decided to be in a home based environment. I started in 2011, my first account was for sales account/collection agent representative for Student Loan Company called Sallie Mae which is based in US. After 2 years I transferred to a different company which is based in Australia called Virgin Ausralia. I worked as customer service purely backoffice works, we are upgrading tickets to Business Class tickets, we are also responsible to arrange their itinerary, give them their preferred seats and take care the minors who are travelling alone. After we organize everything, we will them a call to confirm their flight and sent it to their email for confirmation.

My other BPO career is for for Telecommunications Accounts based in Australia. I worked as a Technical Support Representative Tier 2 responsible to answer all their technical concerns and troubleshoot their devices over the phone. The latest company that I worked for is for IQOR which I handled Customer representative for AT&T,Wireless and Direct TV. I am Senior Agent responsible in handling billing related concerns and offers bundles with their satellite TV.

My fluency in oral and written English together with my strong interpersonal communications skills will also help me to have more clients off shore. I can work efficiently under pressure and dedicated to finish task on time without supervision. I also have long patience with regards to interpersonal communication misunderstanding. Good critical thinker and being innovative are the attributes that I can offer to my clients and being flexible on given work schedule and can adapt easily to new environment.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.