Laurence Gonzales

Laurence Gonzales

$5/hr
Sales, Lead Generation and Virtual Assistant
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
37 years old
Location:
Bacoor, Cavite, Philippines
Experience:
8 years
LAURENCE GONZALES ADDRESS: BLOCK 5 LOT 20 GRAHAMBELL ST. CAMELLA HOMES BACOOR, CAVITE PHILIPPINES 4102 P HONE : MOBILE (-)- O BJECTIVE To obtain a position of a representative where I can utilize my customer service skills, with the opportunity for performance-based advancement. E DUCATION JUNE 2005 – MAY 2006 SAINT JUDE COLLEGE, DASMARINAS CAVITE PHILIPPINES (BACHELOR OF SCIENCE IN NURSING) JUNE 2006 - 2008 UNIVERSITY OF PERPETUAL HELP (BACHELOR OF SCIENCE IN NURSING & CAREGIVING COURSE) JUNE 2015 – MAY 2016 (NURSING AIDE) W ORK E XPERIENCE STANBAKE MARKETING CORPORATION (FRENCH BAKER) Worked as a service crew, preparing and serving food to customers. BRADY PHILIPPINES DIRECT MARKETING Served as a Sales Associate for CLEMENT COMMUNICATIONS making outbound calls to manufacturing and construction companies offering safety posters and newsletters as a trial for 30 days and if they agree we have team in the U.S that will act as a closer. AEGIS PEOPLE SUPPORT Served as a Customer Service Representative taking inbound calls for EXPEDIA.COM responsible for hotel, car and flight reservations that includes booking, cancelation, re-routing and refunds. TELETECH Worked as Technical Support Representative for AT&T responsible in troubleshooting desktop and laptop internet connection problems that includes router and modem issues for both WINDOWS and MACINTOSH. SUTHERLAND GLOBAL SERVICES Served as Technical Support Representative for INTUIT QuickBooks taking inbound calls and assisting business professionals with their QuickBooks software issues using a remote access tool on their computer. WEST CONTACT SERVICES Served as a Technical Support Representative for COMCAST CABLE taking inbound calls helping customers in their cable TV issues including troubleshooting, setting up TV and DVR as well as upgrading to higher cable plans. ACQUIRE ASIA PACIFIC PHILIPPINES INC. Worked as Technical Support Representative for RINGCENTRAL taking inbound calls for businesses helping them setup and troubleshoot their VOIP phone systems like CISCO,AVAYA and POLYCOM also we walk them through how to create and resolve issues with their ringtones, greetings, voice and fax messages. GENPACT Served as Customer Service Representative for GE Money Bank taking inbound calls for clients about their credit card accounts that includes payments and billing. SALESSTAFF INC. Worked as an Outbound Sales Contractor (home based) that makes outbound calls to businesses US and Canada that offers different types of services depending on our clients. We work as a 3rd Party vendor for businesses and their services. PMR PRIME Worked as an Outbound Sales Representative (home based) that sells used car parts. V OLUNTEER E XPERIENCES AND JO B TRAININGS HOME OF JOY Worked as volunteer for orphans that includes feeding and bathing kids. UNIVERSITY OF PERPETUAL HELP HOSPITAL Served as a staff nurse taking vital signs, temperature and giving medications for patients. TAHANAN NI MARIA (HOME FOR THE AGED) Worked as a volunteer in assisting and taking care of the elderly. RED CROSS PHILIPPINES Served as volunteer who trained in disaster management, health and safety services. IELTS (INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM) Studied and acquired a band score of 6 which a requirement for CLB. REFERENCES: AVAILABLE UPON REQUEST
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