LAURENCE GONZALES
ADDRESS: BLOCK 5 LOT 20 GRAHAMBELL ST. CAMELLA HOMES
BACOOR, CAVITE PHILIPPINES 4102
P HONE : MOBILE (-)-
O BJECTIVE
To obtain a position of a representative where I can utilize my customer service
skills, with the opportunity for performance-based advancement.
E DUCATION
JUNE 2005 – MAY 2006 SAINT JUDE COLLEGE, DASMARINAS
CAVITE PHILIPPINES (BACHELOR OF SCIENCE IN NURSING)
JUNE 2006 - 2008
UNIVERSITY OF PERPETUAL HELP (BACHELOR OF SCIENCE IN
NURSING & CAREGIVING COURSE)
JUNE 2015 – MAY 2016
(NURSING AIDE)
W ORK E XPERIENCE
STANBAKE MARKETING CORPORATION (FRENCH BAKER)
Worked as a service crew, preparing and serving food to customers.
BRADY PHILIPPINES DIRECT MARKETING
Served as a Sales Associate for CLEMENT COMMUNICATIONS making
outbound calls to manufacturing and construction companies offering safety posters
and newsletters as a trial for 30 days and if they agree we have team in the U.S that
will act as a closer.
AEGIS PEOPLE SUPPORT
Served as a Customer Service Representative taking inbound calls for
EXPEDIA.COM responsible for hotel, car and flight reservations that includes
booking, cancelation, re-routing and refunds.
TELETECH
Worked as Technical Support Representative for AT&T responsible in
troubleshooting desktop and laptop internet connection problems that includes
router and modem issues for both WINDOWS and MACINTOSH.
SUTHERLAND GLOBAL SERVICES
Served as Technical Support Representative for INTUIT QuickBooks taking
inbound calls and assisting business professionals with their QuickBooks software
issues using a remote access tool on their computer.
WEST CONTACT SERVICES
Served as a Technical Support Representative for COMCAST CABLE taking
inbound calls helping customers in their cable TV issues including troubleshooting,
setting up TV and DVR as well as upgrading to higher cable plans.
ACQUIRE ASIA PACIFIC PHILIPPINES INC.
Worked as Technical Support Representative for RINGCENTRAL taking inbound
calls for businesses helping them setup and troubleshoot their VOIP phone systems
like CISCO,AVAYA and POLYCOM also we walk them through how to create
and resolve issues with their ringtones, greetings, voice and fax messages.
GENPACT
Served as Customer Service Representative for GE Money Bank taking inbound
calls for clients about their credit card accounts that includes payments and billing.
SALESSTAFF INC.
Worked as an Outbound Sales Contractor (home based) that makes outbound calls
to businesses US and Canada that offers different types of services depending on
our clients. We work as a 3rd Party vendor for businesses and their services.
PMR PRIME
Worked as an Outbound Sales Representative (home based) that sells used car
parts.
V OLUNTEER E XPERIENCES AND JO B TRAININGS
HOME OF JOY
Worked as volunteer for orphans that includes feeding and bathing kids.
UNIVERSITY OF PERPETUAL HELP HOSPITAL
Served as a staff nurse taking vital signs, temperature and giving medications
for patients.
TAHANAN NI MARIA (HOME FOR THE AGED)
Worked as a volunteer in assisting and taking care of the elderly.
RED CROSS PHILIPPINES
Served as volunteer who trained in disaster management, health and safety services.
IELTS (INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM)
Studied and acquired a band score of 6 which a requirement for CLB.
REFERENCES: AVAILABLE UPON REQUEST