LAURICE ANGELIQUE V. MANALO
109 Esguerra St. Bgy. V, Alfonso, Cavite
--Skype ID : live:ce682d959bd9f930
Skills and Qualifications
· 5+ years of experience as a Real Estate VA
· 2+ years of experience in customer service
· 1+ years of experience in taking escalated calls
· 1+ years of experience in technical support with scheduling of technician visit · 1+ years of experience
in the Retention Department - saving customers’ accounts from cancellation
· 1+ years of experience in dealing with customers’ bills, providing adjustments if necessary
· 1+ years of experience in cold calling using Mojo Dialer and Cole Realty
· 1+ years of experience in Sherpa (texting CRM commonly used by Real Estate Investors) · Excellent
multi-tasking and strong attention to detail
· Can work in a fast-paced environment with minimal supervision
· Good communication skills in English (written or verbal)
· Proficient in MS Word, Excel, MS Outlook, Google Docs, Google Spreadsheets, Google Drive, Gmail, and
Hangouts, Gsuite, DocuSign, Adobe Sign, Constant Contact)
· Knowledgeable in using Slack
· Basic photo editing using Canva
· Data Entry using Google Spreadsheets and Excel
· Knowledgeable in using Real Estate CRM (MOJO Dialer, Realeflow, Podio, Propstream, Follow-Up Boss,
KVCore, BoomTown, LeadSherpa, RealtyMx, OLR, RentHop, Xencall, Compass website)
· Knowledgeable in creating Craigslist Ads
· Experienced in training and managing fellow virtual assistants
· Experienced in the execution of Real Estate operations
· 62 WPM
· Social Media Management (Facebook, Instagram, and Linkedin using Skedsocial, Later, Canva, and Coffee &
Contracts.)
Educational Background
De La Salle University - Dasmarinas
(2010 - 2015)
Graduated with a Degree in Bachelor of Science in Hotel and Restaurant Management College of
Tourism and Hospitality Management
Work Experience
Convergys MOA 2 Ecom Center
(August 2015 - January 2017) - Graveyard
∙ Account Retention Specialist
➢ Took escalated calls transferred by a front line
➢ Deals with complaints about the bill and provide adjustments if necessary ➢ Saved
customers’ accounts from cancellation
Subaru Motor Image, Global City
(April 2017 – July 2017)
· Sales Executive
➢ Assisted clients in purchasing a car
➢ Handled client’s documents during the transaction
➢ Key point contact of clients
Phone Animal
(May 2018 – January 2019) - Graveyard – Home based
● Real Estate Cold Caller
➢ Prospect for new clients on a daily basis from various lead sources
➢ Respond to inbound leads from all internet lead sources, sign calls, etc. ➢ Schedule
appointments for Listing and Buyer Specialists
➢ Input/manage client & lead databases
➢ Conduct lead follow-up & nurture leads until appointments are set ➢ Create
social media posting for properties for sale
Q9 Property Solutions LLC
(March 2019 – September 2019) - Graveyard – Home based
● Lead Generation Specialist
➢ Conducting home offer consultations with clients
➢ Appointment setting; qualifying leads for further business development ➢ Follow-up on
all leads procured through skip tracing.
➢ Tracking down the whereabouts of a potential lead who has “skipped town” (hence the name).
➢ Send out 1500 - 2000 initial text messages to leads using Sherpa and qualify them as qualified leads or
potential sellers.
Level – Virtual Specialists
(March 28, 2019 – April 16, 2020) (8 AM CST - 5 PM CST) – Remote
● Inside Sales Agent
➢ Circle Prospecting
➢ Edit photos for social media postings for Just Listed, Just Sold, and Open House Listings ➢ Prospect for
new clients on a daily basis from various lead sources
➢ Respond to inbound leads from all internet lead sources, sign calls, etc. ➢ Schedule
appointments for Listing and Buyer Specialists
➢ Input/manage client & lead databases
➢ Conduct lead follow-up & nurture leads until appointments are set ➢ Create
social media posting for properties for sale
Freelancing as a VA with Different Real Estate Investors (Part-time/Flexitime)
(September 2019 – 2021)
➢ Texting assistant for investors using Sherpa, a texting CRM
➢ Skip trace or gather lead information, contact details, location, and other information that can be used in
texting CRM
➢ Gathering data in order to create an auction list using credible websites
➢ Data entry using Google Spreadsheets and CRM (Realeflow, Propstream, etc.) to create campaigns for
investors
Re/Max Real Estate Company
● Inside Sales Specialist / Appointment Setter / Cold caller
(June 29 – Oct 20, 2020) (9 AM – 6 PM EST) Remote
➢ Prospect for new Buyer and Seller leads on a daily basis from various lead sources using Real Estate tools
(KVCore, BoomTown)
➢ Respond to inbound leads from all internet lead sources, sign calls, etc. ➢ Schedule
appointments for Listing and Buyer Specialists
➢ Following up with Real Estate agents to make sure leads are accommodated and handled properly
➢ Input/manage client & lead databases
➢ Conduct lead follow-up & nurture leads until appointments are set
Digsy
● B2B Cold Caller / Appointment Setter
(Dec 1, 2020 – March 15, 2021) (9 AM PST – 5 PM PST) Remote
➢ Cold-calling Real Estate Commercial Brokers / Presidents / VPs to introduce Digsy (virtual tours, and other
services
➢ Set up appointments for MatterPort shoots
➢ Updating Projects/Tasks assigned in Copper
➢ Updating lists of opportunities in Google spreadsheet
➢ Sending emails to Real Estate Commercial Brokers / Presidents / VPs for proposals, etc.
Compass – New York
● Operations / Virtual Assistant Manager
(Jan 2021 – April 21)
➢ Execution of the task in the entire real estate operations of the team
➢ Updating landlord listings and missing ads - creating new listings; activating, deactivating, editing, and
cloning existing listings; viewing information, and extracting pictures.
➢ RentHop Activation & Scheduling – posting listings on the broker’s RentHop profile
➢ Info Session Marketing
➢ Handling Current Leads on Follow-Up Boss from Different Marketing Channels
➢ Wholesale List Marketing - Creating Digital Flyers through Compass Website and Constant Contact
➢ Claiming Listings /OLR Rental Manager - Compass Landlord account program – Creating listings on the Broker’s
profile
➢ Trained new virtual assistant for the tasks in the day-to-day operations
➢ Quality control of the Virtual Assistants’ work
➢ Created systems / standard operating procedures on a day-to-day basis for the team to follow
➢ Calling and pre-qualifying renters to set up a showing appointment with the agent
➢ Responding to RentHop inquiries
➢ Updating Lead Stages on Follow-Up Boss
➢ Point of contact of the Broker, Senior Agents, and Virtual Assistants
➢ Social Media Management - managing social media accounts like Facebook, Instagram, and LinkedIn using
Skedsocial and Later. Pulling up real estate content using Coffee and Contracts. Creating social media templates on
Canva.
Freelance Social Media Manager
(April-)
➢ Creating and managing multiple Twitter accounts
➢ Growing Twitter profiles for the purpose of NFT promotion and business use
➢ Promoting NFTs using Twitter accounts
Century 21 Americana
● Executive Assistant & Operations Manager
(2021 - Present)
Operations Manager
➢ Oversee the VAs and the entire operations
➢ Coordinate with vendors and licensed realtors
➢ Build relationships with clients which results in more referrals and top-of-mind awareness
➢ Hire, train, and onboard employees
Transaction Coordination
➢ Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
➢ Coordinate title/escrow, mortgage loan, and appraisal processes.
➢ Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
➢ Regularly update & maintain communication with clients, agents, title officers, and lenders for compliance.
➢ Coordinate moving/possession schedules.
➢ Input all client information into the client database system.
Listing Coordination
➢ Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers' disclosures, comparative market
analysis, pull online property profiles, research old multiple listing service (MLS) listings and etc.
➢ Consult & coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access
requirements & marketing activities.
➢ Obtain all necessary signatures on listing agreements, disclosures, and other necessary documentation.
➢ Coordinate showings & obtain feedback, public open houses, and broker open houses.
Keller Williams Classic Realty
● Executive Assistant & Transaction Coordinator
(June 2022 - Present)
➢ Responsible for coordinating with vendors, clients, lenders, and title companies
➢ Respond to all messages, emails, and appointments on behalf of the client
➢ Sending weekly reports of the KPIs of the VA to the client
➢ Compiling all transaction documents for compliance