Lioara Mirela Urdea
$5/hr
Handling guest complaints , Training and Development, Trend Analysis
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 54 years old
- Location:
- Bucharest, Bucharest, Romania
- Experience:
- 15 years
Other
About
Hotelier with over 15 years experience in handling front office operations. Passionate about continuous learning, training and development of the employees.
Specialised in handling any guest issues related to hotel services, answering and handling complaints , analyse trends and prepare action plans to improve results.
Skills
- Business Analysis
- Workshop Development
- Crisis Management
- Leadership
- Recruitment
- Teaching
- Psychology
- Network Administration
- Training
- Event Management
- HR (Human Resources)
- Communications
- Online Reputation Management (ORM)
- Chat Support
- PDF Conversion
- Reviews
- Customer Retention
- Business Consulting
- Business Operations
- Customer Service
- Airbnb Management
- Call Handling and Support
- Email Handling and Management
