Lyndon Sienes

I am writing to express my interest in a full time with any position with your company or either chat/email support. I read your job posting and I believe my skills, experience, knowledge, and willpower for sales will make me the best candidate for this position. With 4 years of proven experience providing customer service in a BPO Industry ( US-base ), I am confident that I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. As you will note from the enclosed resume, I am presently a customer service representative and I have many skills that would aid me as an asset for your company. Here are some of the responsibilities I’ve held over 4 years: Experience in selling, Experience in customer relations, Using critical selling strategies to exceed productivity goals, Exceptional verifiable talent for ensuring customer satisfaction, excellent written and verbal presentation skill. Receives customer calls in a call centre environment; preferably in a managerial calls. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Please feel free to contact me at or by email . Thank you for your consideration, and I look forward to hearing from you.