Ma. Lorabelle Tolentino

Ma. Lorabelle Tolentino

$3/hr
Customer Service
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
33 years old
Location:
Baguio City, Benguet, Philippines
Experience:
2 years
About

Hi! I'm a Registered Nurse here in the Philippines. I shifted career and worked in the call center industry. I worked as a Customer Service Representative for almost 2 years. I worked for a television service provider based in the U.S. and for a health care company.

My years of fruitful experience in the industry helped me gained numerous valuable competencies such as:

-exceptional communication skills (phone and verbal)
-product knowledge retention
-tool navigation (CRM, knowledge base)
-email management
-basic troubleshooting steps
-flexibility (answer 60 to 80 inbound calls per day; shifting work schedules; changing metrics; diverse customers)
-multitasking (process credit card and electronic check payments; refunds; credit issuance; upgrades and downgrades; documentation)

If you need someone who's highly dependable, consistent, fast learner and with deep engagement in the job, I could be the one you're looking for.

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