Hi! I'm a Registered Nurse here in the Philippines. I shifted career and worked in the call center industry. I worked as a Customer Service Representative for almost 2 years. I worked for a television service provider based in the U.S. and for a health care company.
My years of fruitful experience in the industry helped me gained numerous valuable competencies such as:
-exceptional communication skills (phone and verbal)
-product knowledge retention
-tool navigation (CRM, knowledge base)
-email management
-basic troubleshooting steps
-flexibility (answer 60 to 80 inbound calls per day; shifting work schedules; changing metrics; diverse customers)
-multitasking (process credit card and electronic check payments; refunds; credit issuance; upgrades and downgrades; documentation)
If you need someone who's highly dependable, consistent, fast learner and with deep engagement in the job, I could be the one you're looking for.