Mabrene Therese T. Togonon

My background includes serving as a customer service associate within both call-center and home-based (freelance worker) environment.

Most recently, I worked on the customer service desk for Tranex Group Australia, where my responsibilities included handling customer merchandise returns and inquiries through our website, communicating with government agencies for a possible deal on certain huge road projects, processing in-house quotations for possible bulk order sales for returning VIP clients on specific road project equipment.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and Internet service provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

In addition to this experience, I gained considerable customer service skills during my part-time employment as a home-based admin worker for a UK –based company Tinpac.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education.