Maila Viana

My background includes serving as a customer service Unit Manager, associate, email support and Project Manager within both call-center and banking environments. Most recently, I worked as SAP Course Development Trainer, where my responsibilities included training faculty members who will teach the software.

Previously, I worked as an email support specialist providing customer assistance and satisfaction according to the client's needs and inquiries. I consistently reach the target goals of answering 50 - 80 emails per day.

In addition to this experience, I gained considerable customer service skills and people handing skills when I was a Unit Manager for JP Morgan Chase Bank.

I also bring to the table strong computer proficiency in MS Word, MS Excel and CRM database applications and SAP Business One.