MANUEL CUADRA
DATE OF BIRTH:
June 17th 1976
ADDRESS:
Residencial Altamira 1 al Norte ·43
EMAIL:
-
Phone: - Virtual Phone: -
RESUME
I consider myself an honest, responsible and enterprising person. I am a professional with ease and
willingness to learn, I am innovative, effective, creative, charismatic and bilingual. I am a proactive
person who is very persevering, with a great knowledge of personnel management, interpersonal
relationships, and versatile to interact with many people at all levels. My Strongest it’s to talk and
persuade my clients over the phone, I look for the things that they need and I don’t let them go
easily, I always keep professional in a major level, some other experience are in
telecommunications and information technology with the ability to solve problems. An expert in
providing computer solutions, security techniques and I am updated on technological innovations
for the application of current methods. In addition, I consider myself a highly competitive person,
committed to my job and with great willingness to face new challenges, achieving the proposed
objectives.
WORK EXPERIENCE
Feb 2019
July 2019
Working for a real Estate company in Los Angeles (I Buy houses in
Los Angeles) Tropical Investment Llc.
Cold Calling and Telemarketing Using skills to find motivated sellers
interested in selling their houses, identifying the motivated ones
from the ones that were not. Daily and Monthly Goals Using
predictive dialers and other tools such as Xen dialer, Vulcan, Podio,
Time doctor.
Daily and weekly reports about the Activities and Leads provided to
the company as well follow-ups on them to enrich the data.
January 2017January 2019
RMP –
Nicaragua
(philadelphia)
Work as a professional Lead Generator or appointment setter for
RMP based in Philadelphia PA, conduct a series of leads following
the process of the BANT, just provide high Quality leads for big
companies such as:
IBM, HEWLETT PACKARD ENTERPRISE, CISCO, DELL AND OTHERS
January 2015-
Convergys-Stream Global
December
2016
Vonage inbound and outbound Telesales
Make and manage a professional sales flow in order to achieve daily
goals that permits a good connection rate of 20% daily or up to 28%
Top agent in the campaign, daily and weekly bonuses won and
achieve various time agent of the month.
January 2013
Nexus teleservices
Octubre 2016
Various campaigns
A lot of outbound processes dialed in the same call center such as :
Solar appointments, Energy B2c and B2B processes, Students
matching colleges among others.
Very good performance and hitting a lot of metrics in a weekly and
monthly bases.
February 2010 –Sept 2012
· SITEL-Nicaragua
· Cricket Broadband.
··
Tier 1 and Tier 2 Professional Customer Support and Help
Desk
··
Help the customers with all relates issues regarding their
internet dispositive through step to step troubleshooting, until the
issue completely solve or scaling it to a Tier 2 dept. where we seek
for other bigger and more technical issues.
STUDIES
July 1996 – March Universidad Centro Americana
July 2001
Bachelor’s degree in Computer Science
July 2002 –
January 2006
Servicio Nacional de Aprendizaje
1990– June 1995
School técnico Alejandro Garcia Vado
Network and systems technician. Cisco and Dell
Secondary education.
CERTIFICATIONS
Languagues
English, perfect written, perfect skills, perfect tonality and sales skills
over
Certifications
Certification CCNA (CISCO) NETWORKS
Certification Hacking Ethical - Course CEH
Informatic
Skills
Visual Studio (programming C++ and HTML), G suite (GOOGLE
TOOLS), Wireshark, Network tools monitoring, Solidworks, Cisco