Manuel Cuadra

I have 10 years of experience in the Telemarketing and Customer Service.
Reply rate:
Full-time (40 hrs/wk)
44 years old
Managua, Managua, Nicaragua
10 years
MANUEL CUADRA DATE OF BIRTH: June 17th 1976 ADDRESS: Residencial Altamira 1 al Norte ·43 EMAIL: - Phone: - Virtual Phone: - RESUME I consider myself an honest, responsible and enterprising person. I am a professional with ease and willingness to learn, I am innovative, effective, creative, charismatic and bilingual. I am a proactive person who is very persevering, with a great knowledge of personnel management, interpersonal relationships, and versatile to interact with many people at all levels. My Strongest it’s to talk and persuade my clients over the phone, I look for the things that they need and I don’t let them go easily, I always keep professional in a major level, some other experience are in telecommunications and information technology with the ability to solve problems. An expert in providing computer solutions, security techniques and I am updated on technological innovations for the application of current methods. In addition, I consider myself a highly competitive person, committed to my job and with great willingness to face new challenges, achieving the proposed objectives. WORK EXPERIENCE Feb 2019 July 2019 Working for a real Estate company in Los Angeles (I Buy houses in Los Angeles) Tropical Investment Llc. Cold Calling and Telemarketing Using skills to find motivated sellers interested in selling their houses, identifying the motivated ones from the ones that were not. Daily and Monthly Goals Using predictive dialers and other tools such as Xen dialer, Vulcan, Podio, Time doctor. Daily and weekly reports about the Activities and Leads provided to the company as well follow-ups on them to enrich the data. January 2017January 2019 RMP – Nicaragua (philadelphia) Work as a professional Lead Generator or appointment setter for RMP based in Philadelphia PA, conduct a series of leads following the process of the BANT, just provide high Quality leads for big companies such as: IBM, HEWLETT PACKARD ENTERPRISE, CISCO, DELL AND OTHERS January 2015- Convergys-Stream Global December 2016 Vonage inbound and outbound Telesales Make and manage a professional sales flow in order to achieve daily goals that permits a good connection rate of 20% daily or up to 28% Top agent in the campaign, daily and weekly bonuses won and achieve various time agent of the month. January 2013 Nexus teleservices Octubre 2016 Various campaigns A lot of outbound processes dialed in the same call center such as : Solar appointments, Energy B2c and B2B processes, Students matching colleges among others. Very good performance and hitting a lot of metrics in a weekly and monthly bases. February 2010 –Sept 2012 · SITEL-Nicaragua · Cricket Broadband. ·· Tier 1 and Tier 2 Professional Customer Support and Help Desk ·· Help the customers with all relates issues regarding their internet dispositive through step to step troubleshooting, until the issue completely solve or scaling it to a Tier 2 dept. where we seek for other bigger and more technical issues. STUDIES July 1996 – March Universidad Centro Americana July 2001 Bachelor’s degree in Computer Science July 2002 – January 2006 Servicio Nacional de Aprendizaje 1990– June 1995 School técnico Alejandro Garcia Vado Network and systems technician. Cisco and Dell Secondary education. CERTIFICATIONS Languagues English, perfect written, perfect skills, perfect tonality and sales skills over Certifications Certification CCNA (CISCO) NETWORKS Certification Hacking Ethical - Course CEH Informatic Skills Visual Studio (programming C++ and HTML), G suite (GOOGLE TOOLS), Wireshark, Network tools monitoring, Solidworks, Cisco
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