Marc Edward Sequito

Workforce Management Analyst | May 2018 - Present

• Monitor daily trends and staffing to formulate real-time contingency plans.

• Study business' target Key Performance Indicators(KPI) to ensure targets are met daily and on a monthly basis.

• Generate reports as a basis for next-day KPI target projection.

• Ensure the appropriate staffing with the right specializations is manning their designated support of the business.

• Communicate directly to onshore partners for any contingency plan changes done in real-time.

Health Advisor | July 2015 - May 2018

• Provided information regarding insurance coverage and benefits.

• Referred consumers to a dedicated medical team for a preventative approach and immediate medical assistance when needed.

Tier-3 Technical Support Associate | January 2014 - March 2015

• Provided information regarding insurance coverage and benefits.

• Referred consumers to a dedicated medical team for a preventative approach and immediate medical assistance when needed.

Retention and Escalations Associate | Dec 2011 - June 2012

• Provided all necessary options for customer satisfaction and retention.

• Assisted in complex concerns related to products.