Margherita Lecce

I am a Specialist in Customer Support with more than 3 years of experience. I have experience with the main ticketing systems (Helpshift, Zendesk, FreshDesk, Reamaze) social media, live chat, and emails.

Quality and Empathy are my best skills and I can create and develop new customer support procedures. I have experience in managing a team of 10+ people, each one of them improved significantly thanks to my coachings and my monitorings.

I will always keep the knowledge base updated, clear and organized.

I was nominated Top Performer of Teleperformance Portugal four times and I always deliver the best results.