Maricris Rezaga

My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have become adept at overseeing a wide variety of responsibilities to optimize performance while demonstrating a steadfast commitment to maximizing customer service and satisfaction. Furthermore, my excellent communication, problem-solving, and time management talents are certain to render me an immediate asset to your team. 

Excelling in customer service and support positions for the past 7 years, providing comprehensive support in person, online chats, and email to resolve issues and concerns.

Evaluating customer concerns and detailing problems to expeditiously and thoroughly resolve customers issues.

Earning praise and formal recognition from management, peers, and customers for outstanding achievements in customer service and commitment to top-flight quality.

I work with less supervision and competently. I am open to new learning and a team player.

Proven success in complementary skills including project leadership, staff training, and team collaboration.

Data Entry Expert

• Fast typing and computer competences

• The ability to work independently as well as in a team

• Attention to details and accuracy

• Confidentiality and integrity

• Effective communication

• Multitasking and time management

• Being able to work under pressure

• Good numeracy and English skills

Social Media Marketing and SEO specialists

• Content creation/content marketing

• Work closely with a marketing team to develop social media campaigns that help to achieve corporate marketing goals

• Develop monthly reports on emerging social media trends that will be submitted to the management team

• Monitor the company’s social media accounts and offer constructive interaction with users

• Create methods for finding and saving online customer reviews

• Analyze the long term needs of the company’s social media strategy and offer quarterly reports to the management team that outline any necessary changes to the digital marketing plan

• Engage with social media influencers

• Increase website organic traffic using white hat marketing