Marie Louise Larrosa

Web Portfolio: https://louiseservices.my.canva.site/

VIRTUAL ASSISTANT

• Maintain executive's appointments/calendar.

• Email management and organization.

• Prepare presentations and/or spreadsheets.

• Social Media management.

• Create structure/workflow/processes.

• CRM administration: updates and data entry.

• Make travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

• Project Assistance/Coordination.

• Admin Tasks

SOCIAL MEDIA

• Weekly Audit and Analysis of profile

• Monitoring KPIs

• Content Planning

• Creating designed contents, stories, and reels

• Content Scheduling

• Digital Marketing

• Customer Support

COMMUNITY MANAGEMENT

• Addressing customers' concerns, maintaining a 99% or "very responsive" response rate.

• Engaging with customers through comments, tag replies, story reactions, and etc.

• Organizing all inquiries on FB and Google Sheet for proper tracking of FAQs and issues.

• Coordination with the marketing and operations team regarding important updates and concerns related to customers' inquiries.

• Coordinate with Marketing Team regarding updates on the FAQ sheet.

• As the direct contact of customers who have access to their concerns and needs, I also take part in brainstorming sessions for marketing directions.

• Along with the HR department, ensure healthy engagement within the Cha Tuk Chak community.

• Coordination for events and food carts booking