Mark Daniel Pelagio

I've been with Dell Company for 1 year working as a technical support assistant for Dell-XPS systems specializing with computer hardware and software assistance over the phone through diff states of US.

Had gone through English proficiency and North american English training.

Worked 6 years as a level II Specialist Internet Service Provide (ISP); handling phone, cable, internet service issues. tasks pretty much cover NOC(engineering task) locating and determining outages, direct clients and business owner contact, business account managers and customers assistance account management.

Worked as a team lead: Led a team of 20 representatives that performs at its high quality and sales quota with great customer and technical service skills.
Worked as a quality specialist and coach that focus on call experience with great quality.
Worked as a product specific trainer for an ISP(internet service provider) account.
Worked as an email specialist that answers customers complaints and escalated issues.