Martina Johnson

MARTINA JOHNSON 698 5th Marlin Way, Braeton Phase 1, Portmore St.Catherine, Jamaica​ | Cell: - Email:-- ​Stony Hill HEART Academy - Holy Childhood High School NVQJ CERTIFICATION LEVEL 2: Business Administration (with accounting skills) C.X.C Examination Results for June 2007 English Language Spanish Geography English Literature Things Are Happening LLC June 2019 - October 2019 (Customer Support Specialist) Answer all customer queries through email and chat Process refunds Provide order status update, process/cancel orders, process payments among other given tasks Conduent Inc. November 2018-March 2019 (Humana Pharmacy) (Customer Support Specialist) Answer inbound calls Provide order status update, process/cancel orders, process payments Update member accounts (any changes to demographics) RK Ventures Inc March 2018-November2018 (Virtual Assistant) Manage CEO’s calendar, book and organize business trips Follow up with other team members to ensure that project deadlines are met Do basic accounting (file taxes, account reconciliation) Western Virtual Service Solutions January 2018-April 2018 (Shift Supervisor) Create work schedule for team members Provide training/coaching where needed Monitor team members to ensure that KPI’s are being met Geoland Title Limited February 2017-December 2017 (Legal Clerk) Prepare/Process Land Title Applications to Registrar of Titles Lodge Title Applications at Titles Office Prepare Adjudication, Section 5 Waiver Applications and Land Title Certifications Amend applications where necessary Advantage Communication Limited (Flow) December 2015 – January 2017 (Senior Customer Service Representative) Duties Include: Provide support to customers via telephone Plan/Product activation/deactivation Advise customers of products, services and current promotions Manage customers account Continental Enterprise Limited (Storetodoorja.com) March 2014 – February 2015 (Customer Service Representative/Web Content Manager) Duties Include: Cold calling to obtain new customers Manage and maintain customer accounts Receive and process orders Manage and update the company’s website R.A. Williams Distributors (January 2013-December 2013) (Medical Sales Representative​) Duties Include: Create and maintain new and existing customers in assigned areas Create objectives to drive company sales Set-up meetings/presentations to inform the medical community of our current products Retrieve payments from customers Continental Enterprise Limited (October 2011-August 2012) (Secretary) Duties Include​: Report directly to the general manager Liaise with clients and business associates Create and maintain all company files Disperse cheque and cash payments to suppliers National Solid Waste Management Authority (April 2011-May 2011) Data Entry Clerk (HRD) (Work Experience) Duties Include: Filing Documents Typing letters Delivering correspondence Faxing Documents Moulin Rouge Sports Club (May 2009- December 2009) (Administrative Assistant) Duties Include: Data Entry Records Management Bookkeeping Preparing Payroll Samanya Blair Conduent Inc. (Supervisor- Tobi-ann Pape Advantage Communication Inc. (Supervisor- or-