Marvin Alexei Sandoval Sabillon

My experience in the Outsourcing industry (5+ years) can be summed up as Customer service, Technical Support, Inbound/Outbound Sales, Retention Specialist, Nesting Mentor, Subject Matter Expert, Product Specialist, IT support, Senior IT Analyst, Queue Watcher, Manager On Duty, Team Leader, Team Manager and Strategic Business Director.

I am a very proactive outgoing person, responsible and reliable. I dedicate and engage all my projects 100% to deliver excellence.

Local Certifications
-Comprehensive Training for Integral Competitiveness, Pro-Cinco (Honduran Association in Textile Industry)
-Leadership Certification for Managers and Supervisors, Dale Carnegie.
-Leadership, Effective Communication Standards and Human Relation, Dale Carnegie.
-Leadership Academy CLC, Convergys.
-Customer Service Standards, Stream Global Services.
-Advanced Networking Certification, FUNADEH.
-Advanced Internet Protocol Executive Suites, FUNADEH.

Skills
-Bilingual 100% written & spoken. (Spanish - English)
-Excellent Handling of Microsoft Office Packages.
-Superb Customer Service & Human Relations Skills.
-Excellent Personnel Management Skills.
-Excellent Knowledge on Technical Assistance through Virtual Private Networks.
-Expert Computer Troubleshooting, Diagnosis and Maintenance Skills. (Hardware/Software)
-Excellent Teamwork Ability.
-Fast Logic and Understanding Skills.
-Excellent Analytical Skills.
-Can handle extremely well under pressure.

If you would like to know more please feel free to reach out to me.