Marvin Villamor Cabutaje

I've been a Technical support representative in the BPO industry for a total of almost 9 years. I started with a BPO company called Convergys and was hired as a Tier 2 Technical Support Representative under the AT&T/Bellsouth campaign which provided support to customers within the 9 southern states. Customer issues ranges from password reset requests up to home networking setup and configuration and almost everything in between. I worked under this campaign from December 5, 2005 to 2009. After Convergys contract ended with AT&T/Bellsouth, we were given the opportunity to work under a different campaign but sadly the company isn't able to meet my current rate as a Tier 2 TSR.

I rendered my resignation and applied for a position similar to previous one with Advanced Contact Solutions(ACS) under Verizon DSL. My responsibilities were similar to my previous position. I was with the company for 18 months until the company decided to move to location that was rather inaccessible to me and I decided to render my immediate resignation which ACS accepted.

My third BPO company was located in Bonifacio Global City in Taguig, which was quite a distance from where I lived but still easier to commute to since it was located in a mall, the company is Telus International. I only found out about this company while I was passing the time in Market Market mall and decided to submit my resume since was already there. I was hired on the same day and offered a Technical Associate position. Telus catered to Canadian customers requesting support with High Speed Internet and Digital TV. The responsibilities were the same with the addition of troubleshooting digital TVs and remote controls. I stayed with Telus for almost 2 years, the schedules would shift almost every 2 weeks which made it very difficult to adjust, which in turn develops into health issues.

I took some time off from being an employee and did some odd jobs here and there for several years until March of 2016. I was referred by my niece to a company called TaskUs Inc. on Taguig. The campaign was BOX, a cloud service similar to google drive and the position is for an technical support representative. The primary mode of communication is via email with minimal voice support. I submitted my application and went trough the screening process and was offered a position as a Level 2 Technical Support Representative. My primary responsibility is to assist Premier customers via email or call in regards to BOX related products and services. I was also given the responsibility of being the Shift Lead. Whenever the Team Leads are busy or not available, the acting Shift Lead is responsible for providing support to team and creating mid-day and end of shift reports. This is on top of my primary duties of providing support to customers. I surrendered position on October 31, 2017 due to lack of confidence with the management.