Mary Ann T. Carreon

MARY ANN T. CARREON __________________________________________________________________ #23 Cecille Migrace St., Christina Village, Moonwalk Village, Paranaque City E-mail and address :-Skype name : meme.carreon Contact Numbers: (- - - A highly experienced professional with skills in handling Technical, Administrative work and Business process outsourcing operations. SUMMARY OF QUALIFICATIONS · Write clear and concise reports and correspondence · Work independently and maintains security of confidential information. · Coordinates programs and/or projects as assigned · Can work on multiple projects · Work successfully as part of a team with mid-management and management staff · Establish and maintains cooperative relationship with other employees and officers · Skilled at handling multiple tasks and projects simultaneously. · Ability to manage manpower and relate to people at any level of business and management. · Knowledge in dealing with a customer intensive environment. · Good communication skills both written and oral. WORK EXPERIENCE Concentrix, a SYNNEX Corporation Pre-Sales tech support engineer, Pro AV April 2013 – Present Knowledge in Audio Visual system such as but not limited to display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers. Creates bill of materials on audio visual, conferencing and surveillance system. Knowledge with publishing content through a content management system. Strong understanding of new media visual technologies and presentation best practices (LED, screen resolution, troubleshooting). Prioritize and complete work orders accurately and timely. Creates reports and correspondence GXS Philippines August 2010 – February 5, 2013 Intermediate Product Support Specialist In-depth knowledge in Electronic Data Interchange such as EDIFACT and Ansi X12 Daily production support, monitoring, and resolution in an E-commerce/EDI environment. Includes monitoring of system alerts and the resolution of communication and translation errors. Ticket management via Siebel application that includes logging of ticket depending on severity (critical, high, medium and low) cases. Perform follow up with client to ensure issue resolution Manage EDI (Inovis Trustedlink, GXS Desktop EDI, Inovis BizManager/Bizconnect) systems administration for application interface and software upgrades. Assist with IT projects as necessary. Work with other IT staff members to assist in the testing and implementation of projects.  Map changes to support data file mapping requirements across all business areas, i.e Sales, Transportation, Warehousing, Finance. Work with applicable business unit, IT staff member or trading partner as needed.   Ownership on the ticket until the issue is resolved. Perform mapping changes in support of business process needs. Assist in the deployment of E-commerce/EDI functionality.  Implement and troubleshoot EDI/e-commerce communications (i.e. FTP, VAN, AS2) Write training manuals DELL International Services August 2006 – December 2009 Tier 2 Dell on Call Specialist Exposure to troubleshooting Mainstream DOS and Windows Application Knowledge in basic network troubleshooting such as dial up, LAN and Wireless connectivity Previous experience troubleshooting hardware faults for desktop, printer and notebook issues Identification and application of resolution to software issues such as Windows problems, re-installations of different operating sytems, firewall, anti-virus software etc. Sykes Asia Inc. March 29, 2004 - August 2006 Technical Support / Customer Service Representative Keeps confidential information such as credit card number and password installing and configuring computer systems Takes responsibility for parts of the computer network. This can include file servers, work stations, printers, scanners and other peripherals questioning clients patiently about a problem to understand the solution diagnosing and solving hardware faults following diagrams and written instructions to repair a fault or set up a system applying logical thinking and patience to think of solutions to problems accepting responsibility for the quality of repair work working under considerable pressure to achieve immediate results in all situations deals with irate caller and pacifies them responding within agreed time limits to call-out works continuously on a task until completion or referral to third parties, if appropriate explaining procedures to clients dealing with several different problems at a time establishing rapidly a good working relationship with strangers in their premises to make necessary repairs (contract businesses) E-Store Inc. / estore-exchange.com August 2001-March 2004 Admin. Assistant/Admin/HRD Organize and maintains records and data. Collecting data and preparing special reports on such problems as may arise requiring special action. Dealing with serious problems in areas such as personnel matters, budgeting, purchasing or employee dissatisfaction. Processing the flow of mail and memoranda to the Admin Head and in appropriate cases. Answering inquiries and preparing policy papers or public statements for the Department Head’s review and promulgation. Writes reports and monitor programs. Assist in the development of policies and procedures. Prepares correspondence and response to request and inquiries from the officers and staff. Prepares notices and brochures. Purchasing Supervises purchasing of Prepaid call cards and electronic pins (e-pins) from Smart Communications Inc. and Globe Telecommunications Inc. Manages the purchasing of supplies for the company’s needs. Customer Service Representative March 2001-June 2001 Promptly and efficiently answered customer complaints and inquiries thru e-mail and phone. Documented and submitted weekly reports of customer complaints and operation problems with their corresponding solutions. Responsible in securing sensitive information like credit card numbers gathered from customers applying to be a member and those who placed orders through phones and e-mails. Labrador Collection Agency / Ledesma Law Office March 2000-February 2001 Secretary Organized the officers and employees personal files. Contributed in solving and discouraged fraudulent accounts. Handled payroll system. SKILLS and TRAINING Assistant Team Leader for the Software team (GXS) Monitoring of CMS for proper Service level handling Handles Escalations and Projects Communication Skills Trainer Led English Proficiency and Call handling training for Communication Skills improvement Creates Training Manuals EDUCATION Systems Technology Institute Associate in Applied Computer Science 2000 PERSONAL INFORMATION Date of Birth: August 19, 1981 Civil Status: Single Nationality: Filipino Character Reference: Noel Ed de Leon / Supervisor, GXS Philippines /- John Rick Navoa / Data Analyst, Emerson Philippines / (Previous DELL Colleague) /- Mark Lester Go / Implementations Specialist / GXS Philippines /-