Mary Grace Manese

• Technical Support Skills:
➢ Quality Assurance and Incident Coordinator
• Leadership
➢ Remote Troubleshooting Desktop, Mobile and Servers
➢ Specific Installations
➢ Diagnosing, Troubleshooting and Optimizing
Windows OS
➢ Video On Demand Software/Hardware
Troubleshooting
➢ Knowledgeable in Linux, Unix, MSSql and MySql

Leadership skills:
➢ Presenting the team’s weekly, monthly, quarterly and annual reports
➢ Communicating with the client and counterpart for updates
➢ Managing and evaluating performance of the Tier1 and Tier2
➢ Engaging with team and client meetings ➢ Making initial interview of candidates for
open position in the team