Mashone Diggs

MASHONE DIGGS Pflugerville, TX 78660 | (512) 731‐8752 |-Professional Summary Self‐motivated professional with 15 years of experience handling diverse administrative functions. Proven history managing competing priorities and delivering proactive support on key matters to promote productivity across departments. Recognized for being highly organized with excellent time management skills and a strong work ethic. Skills Developing Complex Documentation. Proofreading. Editing. Word Processing. Administration and Reporting. Technical Writing. Document Formatting. Standard Operating Procedures (SOPs). Policies & Procedures (P&Ps). Executive Level Documentation. Document Management. Project and Proposal Support and Assistance. Coordinating and Scheduling. Prioritizing and Planning. Email Management. Tracking. Legislative Support. Regulatory Compliance. Machine Learning. AI. Maintaining Quality Assurance Standards. Microsoft Office. G‐Suite. Adobe Acrobat Pro. Canva. Zoom. Microsoft Teams. Slack. Resourceful. Problem Solving. Strong Work Ethic. Time Management. Team Collaboration. Analytical Thinking. Verbal and Written Communication. Adaptability and Flexibility. Work History Compliance Quality Assurance SpecialistSep 2020 - Current Ameriflex Remote Conduct, record, and track daily processing audits & errors performed across operations and service teams (e.g., action items, phone calls, chats, rates, group plans, client plan changes, and participant profile changes) to ensure compliance with existing documentation and SOPs. Create, proofread, edit, and format internal QA processing guides. Conduct individual team audits and departmental audit projects to ensure compliance. Analyze audits to identify potential trends and possible areas for improvement. Train new hire staff. Mentor teammates. Participate in calibration sessions to ensure alignment with service standards and goals of QA department. Ensure compliance with governmental regulations and standards are met and maintained. Contract Administrative Specialist, Independent ContractorJul 2017 - Current Clients: Red Ventures Education, Stateside Associates, Apella Technology, Time Etc, CDAP&G Publishing, SA Benefit Services, Teemwork.ai, Susan Smith Professional Healthcare Consulting Services Deliver outstanding service to clients to maintain and extend relationships for future business opportunities. Consult with clients to assess needs and propose optimal solutions. Legislative Process Analyst: Monitor state legislative websites. Track Senate & House Bills as moved through legislative process. Inform clients of relevant action via a proprietary database. Research and report state deadlines and unique session rules. Data Annotation/Labeling: Review image datasets via labeling interface. Assign preset labels or tags. QA existing labels or tags. Maintain labeling productivity of one minute or less per image. Prioritize dataset assignments. Provide platform feedback. Transcription: Audit and edit multi-speaker audio transcriptions. Add and correct speaker IDs & timestamps. Add and revise sound and speech tags. Research to ensure content accuracy. Formatting/Document Creation: Create, proofread, and format client documents. Develop style sheets, templates, and graphics. Provide recommendations on content, format, and style. Review and update client correspondence files to maintain accurate records. Auditing and Data Entry: Conduct program quality assurance audits. Provide program feedback. Gather, organize, and input information into digital database. Complete data entry tasks with accuracy and efficiency. Correct data entry errors to prevent later issues such as duplication or data degradation. Executive Administrative SpecialistNov 2007 - Sep 2019 TML Intergovernmental Health Benefits PoolTX Reported directly to & supported the Executive Director by managing employee benefits and healthcare projects. Facilitated internal and external documentation. Prepared, updated, and formatted detailed manuals, benefit guides, regulatory documents, legal agreements/amendments, plan documents, policies, templates, executive summaries, newsletters, surveys, proposals, request for proposals (RFPs), reports, presentations, general correspondence, memos, agendas, and forms. Updated & distributed annual rewrites/new plan year material to Pool membership website. Provided guidance & recommendations on content, format, and style. Managed proposals and RFPs: designed, revised, and maintained proposal templates and format compliance; maintained distribution schedules & lists, tracking, proposal section responses, and packaging; developed graphics, tables, charts, hard & electronic copies, and proposal logs; coordinated distribution, weekly addendums, submissions, and responses overview assembly for executive director and board review. Managed annual benefit document rewrites: meeting schedule, revision process, manager & subject matter expert (SME) updates, redline changes for executive director review, follow-up, new plan year template updates. Managed annual member satisfaction surveys: editing process, distributed to members, monitored submissions, calculations, submitted final summary report and graphs to executive team. Managed annual errors and omissions (E&O) application submission: application responses & revisions from managers, partners & executive director, exhibit formats & packaging, and initial & follow-up vendor communication. Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. Performed Board of Directors Admin & Liaison duties. Coordinated, scheduled, and attended quarterly board meetings. Created and maintained all board documents, brochures, packets, agendas, meeting minutes, and distribution. Assisted in development of PEBA Board website. Updated PEBA Board website. Welcomed new board members and facilitated onboarding. Organized catering and materials for each meeting. Arranged spaces and took detailed notes for later dissemination to key stakeholders. Facilitated alliance membership support for broker/vendor contracts, invoicing, and follow-up. Created and managed office systems to efficiently deal with documentation. Managed and maintained accurate files and version control in adherence to administrative processes. Coordinated meetings and schedules for managers and executive director when necessary. Coordinated travel arrangements & expense reporting when necessary. Coordinated annual manager meeting off-site workshops. Responded to questions and managed communications with groups and managers: letters, non-disclosure agreements, vendor and member agreements, and broker information. Collaborated with senior management to initiate new projects and assist in various processes. Coordinated review and revision of business-wide P&Ps. Collaborated with senior management to complete ad hoc projects: created flow/organizational charts, mail merged letters, converted documents to/from standard formats, and quality control audits. Collaborated with clients to effectively plan and coordinate logistics for special projects and events. Promoted team productivity by keeping supplies organized and well‐stocked. Assisted HR: scheduled candidate interviews, and prepared and edited job descriptions & performance reviews. Education Bachelor of Science | Information Technology, Kaplan UniversityDavenport, IA Certificate in High-Level Proofreading Pro: Proofreading & Copyediting, Edit Republic, Inc.