Customer satisfaction is my top priority and I consider it as a king when it comes to customer service. Happy customers results to retention and a happy workplace results to happy employees. I have 7 years customer service experience as a Team Lead (Supervisor) for VIP accounts from one of our BPO companies powered by Expedia and have smoothly managed different sets of team. I could do phone calls, manage a team, handle emails, create reports, do back office work and many more. I have basic knowledge of Amazon, Groupons, Ebay and Travel/Hospitality and ecommerce since I am surrounded with clients which promotes knowledge about the products. I follow briefs with great precision, I have an eye for detail and I am very flexible with regards to work hours and deadlines.