Melissa Mae Alvero

Melissa Mae T. Alvero OPERATIONS MANAGER/ SOCIAL MEDIA MARKETING EXPERT PROFESSIONAL SUMMARY I am an Experienced Operations Manager and Social Media Marketing Expert with a successful track record of driving growth and success for start-up businesses since 2017. As I have grown with my client businesses, my skills have continuously evolved and flourished within the freelancing industry. My commitment to continuous improvement and adaptability has allowed me to expand my skill set and deliver exceptional results for my clients. I am eager to leverage my diverse skill set to contribute to the success of new ventures and make a positive impact in the freelancing industry. CONTACT INFO: Email:-WhatsApp: - ACADEMIC EDUCATION Far Eastern University Bachelor of Arts in Mass Communication (2004) Senior Vice President of Operations Director of Recuitment VTMEMBER Senior executive in charge of the entire VTMEMBER operations Creates systems and processes to be executed by the Operations Division Conducts preliminary screening and final interviews of internal and VA applications for client endorsement. Hires Virtual Assistants for Client Meet and Greets Conducts in-house training and support for Managers and Virtual Trainers Liaison between the VAs and Clients Social Media Manager for VTMEMBER PH Accounts Handles a team of Virtual Trainers Supports and coaches Virtual Trainers and VAs Operations Manager ThisEngage Content Studio Leads a team of Social Media Marketing Experts Strategize and implement social media campaigns for all clients. Prepares and analyzes social media reports and reviews it with the COO and CEO. Coordinates with the client and Account Managers. Acts as a liaison between the client and the CEO. Creates team systems and processes. Assists in the hiring, onboarding and training process. Melissa Mae T. Alvero OPERATIONS MANAGER/ SOCIAL MEDIA MARKETING EXPERT SOCIAL MEDIA MANAGEMENT Amazon Inventory Manager and Social Media Manager Wellness & Co In-charge of the Amazon inventory, including supplier coordination about orders, shipping, and logistics. Strategize, create and implement social media content for Aquarius Showers Schedules Amazon Posts for Playermaker, Better Barber and Protective Sports. Social Media Manager Dark Sky Images by Ken Strategize, create and implement social media content for the brand VIRTUAL ASSISTANT General VA Freedom Renegade Coaching Assists in the Kajabi course content creation and email marketing campaign Setups landing page and website management in Kajabi Coaches on the Social Media content for posting General VA Bloomin' Beauty by Annika Creates web design and management in WordPress Setups landing page Develops a Social Media Strategy and curates content for Facebook and Instagram Melissa Mae T. Alvero OPERATIONS MANAGER/ SOCIAL MEDIA MARKETING EXPERT ESL Tutor BIBO Global Opportunity Inc. (April 2018 - March 2023 - One-on-one online English teaching for Japanese, Korean, Taiwanese students. Leasing Line Agent Virtually Incredible (April 2018 - March 2019) - Inbound customer service for viewing schedules for prospective tenants. - Outbound follow-ups for prospective tenants. .-Email support for prospective tenants. - Performs admin tasks as needed. Travel Planner Australian Escapes (March 2018) - Outbound customer service for membership renewals and travel quotation Billing Admin Assistant Chengbao Intl. (April 2015 - October 2017) - Conducts in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts. - Gathers financial documents related to investigations. - Designs, implements, or maintains fraud detection tools or procedures. - Trains others in fraud detection and prevention techniques. - Evaluates business operations to identify risk areas for fraud. - Checks to ensure that appropriate changes were made to resolve customers' problems. - Resolves customers' service or billing complaints by performing activities such as extending service subscription, refunding money, or adjusting bills.