Michael Anthony Cortado

I have strong work experience with leadership, coaching, customer service, customer retention, market research and technical support for networking devices.

I am currently working as a team leader for an online membership company where I manage a team of 14 talented individuals, coaching them on every opportunity to better their customer service skills. I am a team leader for almost 8 years now.

My BPO career started with a market research firm which surveys respondents and my customer service experience started as a technical support for networking devices in one of my region's pioneer BPO company.