Michael Anthony Cortado

Leadership, Customer Service, Retention, Coaching, Market Research, Technical Support
Reply rate:
Part-time (20 hrs/wk)
34 years old
Davao city, Davao , Philippines
12 years

I have strong work experience with leadership, coaching, customer service, customer retention, market research and technical support for networking devices.

I am currently working as a team leader for an online membership company where I manage a team of 14 talented individuals, coaching them on every opportunity to better their customer service skills. I am a team leader for almost 8 years now.

My BPO career started with a market research firm which surveys respondents and my customer service experience started as a technical support for networking devices in one of my region's pioneer BPO company.

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